Service Coordinator/Dispatcher

***This is NOT a remote position***

We are currently recruiting for a professional and reliable HVAC Service Coordinator/Dispatcher to act as our companys first point of contact for emergency and non-emergency calls. In this position, you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing field units.

To excel in this position, all candidates should be able to multi-task in stressful conditions with little supervision. In addition to being an excellent communicator, the ideal candidate will also demonstrate superb organizational and interpersonal skills. This position will receive a sign on bonus.

Responsibilities of Service Coordinator/Dispatcher:

• Dispatcher should go over all jobs for next day schedule to be sure calls are on proper techs
• Communicate with Call Center Manager to keep updates on jobs needed or that need to be rescheduled
• Schedule emergency and non-emergency calls and document important information.
• Contact customers to confirm first calls for next day appointment
• Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
• Respond to queries related to products and deliveries.
• Use the phone or computer to direct crews and other field units to the appropriate sites.
• Prioritize and organize calls according to urgency.
• Supervise the route and status of field units to prioritize their daily schedule.
• Maintain and update call logs, call records and other important documentation.

Requirements of Service Coordinator/Dispatcher:

• Knowledge of HVAC/Plumbing/Electrical industry preferred.
• High school diploma or equivalent qualification is required.
• A minimum of 2 years experience in a similar role.
• Strong knowledge of emergency processes and procedures.
• Excellent communication and interpersonal skills.
• Proficient in MS Office with proven experience in data entry.
• Ability to work well under pressure.
• Knowledge of Service Titan software preferred but not required.

Benefits:

• $500 sign on bonus
• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• On call
• Overtime
• Weekend availability

Experience: HVAC Dispatching: 1 year (Required)

Job Type: Full-time

Salary: From $18.00 per hour