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Virtual Banking Officer - Freshers

Remote:

Full Remote

Contract:

Full time

Work from:

India

Offer summary

Qualifications:

Bachelor's or Master's degree in any field, Basic banking knowledge.

Key responsabilities:

Engage with customers to promote digital banking services and cross-sell bank products
Resolve queries, profile customers, retain customers, meet sales targets, maintain interaction quality, adhere to audit and regulatory requirements, and submit reports on time

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2 - 10 Employees

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Job description

HDFC Bank is looking for a Virtual Relationship Banking - COP Officer - Fresher to join their team in Mumbai.

Job Title: Virtual Relationship Banking - COP Officer - Fresher

Company: HDFC Bank

Location: Mumbai

Job Type: Full-time

Salary Range: 1.7 - 2.1 lacs per annum

Job Description:

HDFC Bank is seeking a Virtual Relationship Banking - COP Officer - Fresher to provide world-class services and financial products to customers in Mumbai. The successful candidate will engage with customers, promote digital banking services, resolve queries, profile customers, and cross-sell bank products. The role also involves achieving defined objectives, meeting sales targets, maintaining interaction quality, adhering to audit and regulatory requirements, and submitting reports on time.

Responsibilities:

Continuously engage with portfolio customers as per contact policy
Handle calls as per defined standards
Resolve customer queries accurately
Promote digital banking services for superior customer service experience
Profile customers for right cross-servicing of bank products
Accurately log and resolve complaints
Retain customers and control attrition
Assess customer needs proactively and deepen relationships
Cross-sell 'sticky products' like Demat, Bill Pay, Advisory, etc.
Monitor large amount movements and account closure from deposit accounts
Meet defined objectives of the portfolio managed by the VRM
Cross-sell products across all segments (TPP, Assets, Cards, etc.)
Acquire and group all related IDs of the primary ID
Use triggers to track maturity of FDs, movement of CASA balances, etc.
Train staff on product knowledge and certifications
Generate income at a customer level
Achieve quality benchmarks defined from time to time
Follow laid-down system and process as stipulated by audit and senior management
Ensure accurate and timely submission of financial transactions and requests
Update customer interactions in CRM next
Submit customer base review/reports as requested by central team/senior management