Offer summary
Qualifications:
5 years IT experience, Strong IT service management.Key responsabilities:
- Plan and oversee enhancements
- Collaborate with teams for implementation
- Provide guidance to technical support teams
Detailed responsibilities:
Plan and oversee implementation of complex enhancements and incremental updates to domain-specific applications
Experience with Veeva CRM integrations for CLM Content
Collaborate with cross-functional business teams and IT teams to understand the end-to-end business processes and functional requirements
Work with IT functional leads and project managers upstream & downstream (project planning & initiation phase as well as delivery phase) to define initiatives, scope, plan, and objectives to ensure appropriate delivery budget planning & resourcing
Develop and facilitate strategies for system, data and application integration, ensuring that interfaces supporting domain solutions are properly identified, designed, and implemented
Provide oversight and guidance to all related technical support teams: work with and manage team of internal and external 3rd party technical resources performing production support and analysis, design, configuration, development, testing, and deployment activities related to enhancement and product releases
Ensure internal and external 3rd party resources comply with the SDLC methodology to ensure the delivery of highly scalable and secure solutions that are optimized for performance
Problem solving and analytical capabilities with ability to understand commercial business information, logically structure the information into IT elements that build practical solutions, identify root causes of issues, conduct troubleshooting, and perform impact analysis.
Manage efforts across Support and satellite system specialists to ensure overall integrity and consistency of final proposed solutions
Experience with database design concepts, middleware concepts, user interface development, and information security engineering
Familiarity with Vault Configuration, and common technical design patterns, integration patterns and business application development patterns
Researching and implementing new product features, functionality with customer prototyping, and pilots.
Transition solutions, once delivered, to the technical support team for ongoing support and maintenance
Overseeing onsite and offshore technical support teams.
Provide guidance to operational solution support team as needed
Qualifications:
Strong understanding of IT service management / ITIL foundational architectural concepts (incident, problem, change, configuration mgmt, design, business technology strategy, quality management, and IT environments etc), architecture DevOps methodologies, standards, and tools
5 years relevant experience in IT, systems/platform architecture within a life sciences, services company or related consulting firm
Application Deployment and monitoring tools
Strong understanding of SDLC methodologies (Waterfall, Agile, SCRUM, hybrid, other)
Strong understanding of SQL, PL/SQL, Rest APIs
This is remote job and looking immediate joiners
Please reach me 9346316003 (whatsapp) / prashant@vtekis.com
Excellent written and verbal communication skills
15 - 20 USD (Per Hour)
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