M365 Support Engineer

Top 5 REQUIRED Attributes:

1. 5+ years of experience in related positions

2. Experience with SharePoint Administration

3. Experience with Exchange Administration

4. Experience with Teams Administration

5. Fluency in PowerShell

TECHNOLOGY PROFICIENCIES:

SharePoint

Microsoft Exchange

Microsoft Teams

KEY WORDS:

Office 365 Tenant Administration

LOCATION: Can be remote

HOURS:: 40/week 8:00 5:00 PM CST (flexibility is required due to meetings and other events that might take place outside of work hours.)

SCJ requires resource who will meet the following job description :

• Documented experience in multiple of the following endpoint technologies:
• Office 365 Tenant Administration Most critical experience required here
• Microsoft Power Platform
• Microsoft Exchange Administration (On-Premises & Exchange Online)
• Group Policy Management
• Endpoint Security Tools (BeyondTrust a plus)
• Intune Device Management (Mobile & Windows)
• Ability to ensure that incident tickets and outages are responded to and resolved in accordance with Service Level Agreements (SLAs) for their assigned platforms/services
• Continuously document and review recommended best practices to aide in continuous improvement and decreasing Mean Time to Repair (MTTR)
• Provide escalated technical support for Tier I and Tier II technical personnel.
• Experience in device compliance and reports/ Log Analytics
• Analyze incident ticket statistics to provide recommendations on ways to eliminate any developing negative trends.
• Inform team members and managers of important issues and information which will enhance client satisfaction and team performance.
• Contribute in the testing and development of training material, Standard Operating Procedures (SOPs) associated with new products, services and equipment.
• Work with internal and external resources to accurately test enhancements.
• Perform training for Tier I and Tier II technical personnel