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Email / Chat Support Freshers

unlimited holidays - extra holidays - extra parental leave - long remote period allowed

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

India

Offer summary

Qualifications:

Excellent written and verbal communication skills, Ability to multitask and prioritize effectively, Strong problem-solving and decision-making skills, Customer-focused mindset and attention to detail, Basic computer knowledge and MS Office proficiency.

Key responsabilities:

Provide prompt customer support via email and chat
Assist in resolving product or service issues
Maintain professionalism and empathy with customers
Document interactions and ensure customer satisfaction
Adhere to company policies for quality assurance

Career Pro HR Solutions https://clickcareerpro.com/

11 - 50 Employees

See more Career Pro HR Solutions offers

Job description

Company Overview

Click Career Pro HR Solutions is a team of experts with many years of experience in the comprehensive support of companies, institutions, and other units in the public and private sector in the area of selection and recruitment of qualified personnel. We provide a full outsourcing service for the entire recruitment process as well as partial support in recruitment and selection of candidates for employment. With a strong focus on customer satisfaction, we are committed to delivering high-quality services.

Apply Now! Work From Home

Send your Updated CV on WhatsApp 9599355817, 9205312556<-This number only (Hiring for Amazon, Axix Bank, Hindustan Unilever, Wipro, HCL and many company)

Job Overview

We are seeking freshers with excellent communication skills to join our team as Email / Chat Support Freshers. As an Email / Chat Support Fresher, you will be responsible for providing prompt and efficient customer support through email and chat channels. This is a remote, full-time position with Click Career Pro HR Solutions, located in Chennai, Tamil Nadu, India. This is a great opportunity for individuals who are looking to start their career in customer support.

Qualifications and Skills

Excellent written and verbal communication skills
Ability to multitask and prioritize tasks effectively
Strong problem-solving and decision-making skills
Customer-focused mindset and ability to empathize with customers
Attention to detail and accuracy
Ability to work in a fast-paced and dynamic environment
Willingness to learn and adapt to new technologies and processes
Basic computer knowledge and proficiency in MS Office
Fresher: Less than 1 year of experience

Roles and Responsibilities

Respond to customer inquiries and provide accurate and timely support through email and chat channels
Assist customers in resolving product or service related issues
Handle customer complaints, provide appropriate solutions, and escalate issues when necessary
Maintain a high level of professionalism and empathy while interacting with customers
Ensure customer satisfaction by effectively addressing customer concerns and meeting their needs
Adhere to company policies and procedures for quality assurance
Collaborate with team members to improve customer support processes and achieve team goals
Stay up-to-date with product knowledge and latest customer support techniques
Document customer interactions and maintain accurate records of customer queries, comments, and complaints

Apply Now! Work From Home

Send your Updated CV on WhatsApp 9599355817, 9205312556<-This number only (Hiring for Amazon, Axix Bank, Hindustan Unilever, Wipro, HCL and many company)