IT Support Technician

What Is Exoticca?
Exoticca is a company that started in 2013 by professionals specialized in the creation and online distribution of trips. Our mission is to offer our clients the possibility to visit the most beautiful and stimulating places on our planet, though the best holiday packages, at unbelievable prices. We are a highly ambitious and well-funded start-up, backed by top national and international investors that have also participated in the growth of other success stories, such as Glovo, SinDelantal.com, or Idealista, among others.

At Exoticca we are looking for people who want to offer their best to create unforgettable experiences for our customers. We are a young, dynamic, multicultural team in rapid international growth, seeking for new partners to help us create the best and most forward-thinking travel company of our generation.

Who we are?
The IT department is the main responsible for supporting our employees mainly focusing on our call center which they operate in several time zones.
We are seeking a talented IT Support Technician who would like to continue with the quality on-site or remote support that will be provided to all types of users, and they will be provided with the tools they need.

What will you do?

• In-situ and remote support.
• Help us to manage the equipment stock.
• Prepare Windows / Linux / macOS computers.
• Give access and remove access to our platforms to users when necessary.
• Support and check meeting rooms, events too.
• Learn a lot about security and good practices.
• Create documentation to help users and the team in their day to day.

Requirements

• At least 1 year of experience.
• Basic knowledge of networking.
• Experience with Windows 10 and the Office suite, we also value knowledge about macOS and Linux support level.
• We value knowledge about Jira, Unifi.
• Required English fluent level.
• Based in Barcelona.
• Nice to have: CCNA, CFGM SMX or higher. VoIP knowledge, experience supporting Call Center.

Benefits

• Competitive compensation package in line with job responsibilities and experience.
• Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with Cobee.
• Hybrid work model: you will work from home and the office. Offices in the heart of Barcelona (right next to Plaça Catalunya).
• Permanent contract from the start.
• Travel packages at reduced prices!
• Referral bonus, if you bring people as talented as you.
• Unlimited coffee, team lunches, English lesson, bi-anual company parties.
• And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!

Exoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.