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Salesforce Consultant, Service Cloud Voice

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Colombia

Offer summary

Qualifications:

1+ years project experience with Salesforce, Understanding of Contact Center operations.

Key responsabilities:

Facilitate business process reviews and create visual diagrams
Configure Salesforce Service Cloud Voice and Amazon Connect solutions

NeuraFlash Scaleup https://www.neuraflash.com/

201 - 500 Employees

See more NeuraFlash offers

Job description

About NeuraFlash:

We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, MuleSoft, and Einstein Analytics. We are experts in building experiences grounded in data that transform and optimize the employee and customer journey.

What sets NeuraFlash apart?

At NeuraFlash, our people form the core of our business and the soul of our brand. We hire individuals who inspire us and look at challenges as opportunities to create innovative solutions. You’ll be provided with ongoing education and development opportunities via our Salesforce Partnership Program and mentorship programs created for our aspiring leaders. NeuraFlash is on the forefront of cutting-edge technologies and we understand by investing in you, we’re investing in ourselves!

YOU'LL HAVE THE OPPORTUNITY TO:

Facilitate business process reviews to identify customer requirements and processes
Create visual diagrams illustrating customer business processes
Create user stories based on customer requirements
Configure Salesforce Service Cloud Voice and Amazon Connect solutions
Develop technical requirements and specifications for customers and the technical delivery team
Learn and drive best practice contact center design into each and every aspect of solution delivery
Effectively manage aspects of projects and customer communications
Deliver customer end user training and documentation
Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)
Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
Acquire new technical expertise and understanding of latest Salesforce features and major launches
Understanding of Contact Center routing strategies in Salesforce and Amazon Connect

REQUIRED QUALIFICATIONS:

1+ years project experience in a hands-on position
1+ years of experience with Salesforce in a development or configuration capacity
Understanding of Customer Service and Contact Center Operations with experience solving Complex Use Cases
Solid Understanding of Salesforce Platform and its architecture
Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce
Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture

PREFERRED SKILLS:

Any Salesforce Certifications are a plus, preferably Salesforce Service Cloud, Experience Cloud, or Sales Cloud
Detail-oriented and a strong team player with great communication skills
Keep an open mind and must be flexible to change

Nice to haves:

Contact Center architecture knowledge
Working knowledge of voip communication protocols like SIP, WebRTC
Experience building contact centers based on Amazon Connect Contact Center solution
Experience with Workforce Management solutions
Experience working with outbound dialers, campaign management

What’s it like to be a part of NeuraFlash?

Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, our India office, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

The “Flashy” Perks:

Be in the right space: Work at the forefront of AI & Innovation on the Salesforce and AWS Platforms.
Growth: In 2023, we grew our team by 21%, and we plan to do the same again this year! There’s no limit to where your career at NeuraFlash can go.
L&D Program: We are invested in your success. This program was built to help our employees advance in their career in Salesforce and at NeuraFlash.
The Buddy Program: Each new team member is assigned a mentor to help them acclimate at NeuraFlash.
Monthly & Weekly Socials: We hold monthly & weekly virtual socials to have more opportunities to be together.

Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States, and India. If you prefer to work from your home, we can accommodate remote locations anywhere in the United States for our U.S. based employees, anywhere within British Columbia and Ontario for our Canadian employees, and anywhere within Colombia for our Colombian based employees!