OPERATIONS MANAGER FOR HOME RENTALS (and guest communications)

We are looking for someone who will be responsible for guest communication, cleaner schedules. local vendor mamagement, maintance, scheduling, placing orders. filing insurance claims for Airbnb, creating listing on Airbnb vrbo and booking .com. 
 

The Operations Manager is responsible for streamlining workflows, improving operational processes, and leading cross-functional teams to achieve business objectives. The Operations Manager is responsible for streamlining workflows, improving operational processes, and leading cross-functional teams to achieve business objectives.

Key Responsibilities:

1. Operational Oversight:

   • Oversee the daily operations of the organization, ensuring that all activities are conducted efficiently and align with the company's goals.
   • Develop, implement, and monitor operational policies, procedures, and best practices to enhance productivity and quality.

2. Process Optimization:

   • Identify opportunities for process improvement, streamline workflows, and implement solutions to increase efficiency and reduce costs.
   • Analyze data, performance metrics, and trends to assess operational effectiveness and recommend process enhancements.

3. Team Leadership:

   • Lead and manage cross-functional teams, providing guidance, coaching, and support to achieve operational targets.
   • Foster a positive and collaborative work environment, encouraging teamwork and open communication.

4. Resource Management:

   • Allocate resources effectively, including personnel, equipment, and materials, to optimize operational output.
   • Monitor and manage budgets, expenses, and resource utilization to ensure cost-effective operations.

5. Quality Assurance:

   • Establish and maintain quality control standards to ensure that products or services meet or exceed customer expectations.
   • Monitor production or service delivery processes to identify and address quality issues.

6. Safety and Compliance:

   • Ensure compliance with relevant regulations, industry standards, and company policies to maintain a safe and compliant workplace.
   • Promote safety awareness and enforce safety protocols to prevent accidents and injuries.

7. Performance Monitoring:

   • Monitor key performance indicators (KPIs) and operational metrics to evaluate performance and identify areas for improvement.
   • Generate reports and provide insights to senior management on operational performance and areas for strategic focus.

8. Stakeholder Communication:

   • Collaborate with other departments, such as finance, sales, marketing, and HR, to align operations with overall business strategies.
   • Communicate effectively with internal and external stakeholders, including clients, suppliers, and partners.

9. Project Management:

   • Oversee and manage projects related to operational improvements, expansions, or new initiatives.
   • Develop project plans, set timelines, and ensure projects are executed within budget and on schedule.

Qualifications:

1. Bachelor's degree in Business Administration, Operations Management, or related field preferred; advanced degree (e.g., MBA) is a plus.
2. Proven experience (5+ years) in operations management, process improvement, or related roles.
3. Strong understanding of operational processes, supply chain management, and resource allocation.
4. Proficiency in project management tools and methodologies.
5. Excellent leadership and team management skills, with the ability to motivate and develop team members.
6. Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
7. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software applications.
8. Ability to work under pressure, prioritize tasks, and meet deadlines in a fast-paced environment.
9. Strong communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.
10. Adaptability and flexibility to manage changing priorities and operational needs.

Work from home
Full-time (40 hours per week)
Weekly pay