Security Operations Engineer

About Us

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 4th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards. We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership.

When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

Goals:

The primary role of the Cyber Security Operations Engineer is to deliver exceptional customer service while managing and maintaining our customer environments besides creating documentation around various processes and procedures.

As a Security Operations Engineer this role requires a good range of technical capabilities in line with technologies we manage for our customers as well as the ability to troubleshoot issues.

Requirements

• Demonstrated experience with proven performance within Security Operations.
• Managing and Administration / Configuration of Security Solutions such as but not limited to any of the following – End Point Security, CrowdStrike, SIEM – Rapid7, Vulnerability Management – Rapid7, IAM – CyberArk – Access, PAM.
• Experience with Security Awareness and Phishing Simulation – KnowBe4, Mimecast, Application Whitelisting solutions such as Airlock, and Microsoft Security.
• Knowledge of ASD Essential 8, NIST or any other key security frameworks.
• Knowledge in handling ITSM tools and various documentation repositories such as ServiceNow, Confluence etc.,
• Experience within Security Monitoring, Incident Response, Threat Management and driving Vulnerability Management Program for Customers.
• General Infrastructure and Network awareness.
• Security Solutions Implementation, Operational experience
• Experience in being able to interact with Customers on regular basis.

Responsibilities:

•  Provide 2nd level technical support within our agreed SLA agreements.
• Adhere to Incident, Security, Problem and Change Management processes as per bA/customer standards (ITIL Framework)
• Create and maintain technical documentation for bA customer environments.
• Providing escalated support from service desk teams (escalated end user / NOC support) and customers.
• Create knowledgebase articles and process documents.
• To provide after hours on-call assistance and/or escalation on a rotating basis as required.
• Periodic customer meetings and presentations around operational Activities.

Benefits

blueAPACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Flexibility to work the way that aligns with our values of employee and customer experience, including hybrid/work from home model.
• Regular social events and an awesome culture – work with a team of experts in their field.
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

*** Please note, all offers of employment at blueAPACHE are subject to police clearance checks