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German Customer Support Representative for Mercedes-Benz, Greece

Remote:

Full Remote

Work from:

Greece

Offer summary

Qualifications:

Native or near-native German speaker (C1-C2), Good command of English (B2), Strong phone handling skills, active listening.

Key responsabilities:

Manage incoming calls, emails, and chats
Identify customer needs and provide satisfactory solutions
Build trust through open communication, provide accurate information, maintain records

apply2day Human Resources, Staffing & Recruiting Small startup https://www.apply2day.gr/

2 - 10 Employees

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Job description

Are you a German speaker? We are seeking to hire a Customer Support Representative for Mercedes-Benz.

Elevate your career and become a key player in crafting bespoke experiences for Mercedes-Benz enthusiasts.

As a German-Speaking Customer Support Representative, you will be the voice and face of Mercedes-Benz, ensuring that our clients receive concierge-level service that reflects the elegance of our vehicles. Your linguistic abilities and passion to exceed client expectations will pave the way for a new standard in vehicle care.

Responsibilities

Managing of incoming calls, E-mails and chat.
Identify and access customers’ needs to achieve satisfaction.
Build relations of trust through open and interactive communication.
Provide accurate, valid, and complete information by using the methods/tools.
Keep records of customer interaction, process customer accounts and file documents.
Follow communication procedures, guidelines, and policies.

Requirements

Native or near to native German language (C1- C2).
Very good command of English language (B2).
Good MS Office skills.
Strong phone contact handling skills and active listening.
Excellent communication and presentation skills.
Customer orientation and ability to adapt/respond to different types of characters.
Ability to multi-task, prioritize, and manage time effectively.

Benefits