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Customer Success Specialist (PT language) (Remote)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Portugal, Brazil

Offer summary

Qualifications:

C1 or native English proficiency, Strong problem-solving and technical skills, High emotional intelligence and multitasking abilities.

Key responsabilities:

  • Communicate and solve customer issues
  • Promote additional services and products
  • Continuous improvement in technical knowledge
Hostinger International logo
Hostinger International Management Consulting SME https://www.hostinger.com/
501 - 1000 Employees
HQ: Kaunas
About Hostinger International
Since 2004, Hostinger has been a web host on a mission to break down all barriers to achieving success online. Everyone can unlock the power of the internet, and we are committed to making this happen. With over 1,000 employees worldwide, we’ve established a growth-focused workplace culture that brings out the best in everyone. Are you someone who takes ownership of projects? Do you have a thirst for knowledge and an eye for detail? Is being proactive and assertive something that comes naturally to you? We’d love to hear from you!
See more Hostinger International offers

Job description

Become part of the world’s fastest-growing web hosting company! Join Hostinger, where we build world-class solutions for anyone to easily succeed online. Our team of 900 professionals is behind the success of 2.5 million clients across 150 countries, helping them bring their e-shops, blogs, and talent-showcasing websites to life.

Are you getting excited? Keep reading to learn more.

What You Will Do:
  • Communicate with customers and solve their billing or account-related issues, as well as technical issues related to websites, hosting and domains, via live chat and tickets (Portuguese and English).
  • Be a true ambassador, and show our customers what customer obsession is really about.
  • Focus on the customers’ success by offering additional services, tools, and products.
  • Dive deep into the world of IT by continuously polishing your technical background.
  • Deliver impactful work on a company scale.

    • Check out this video from our Customer Success people who give you a sneak peek into the job!

    What We Expect:
  • C1 or native written and spoken English proficiency, to communicate with customers and the team.
  • Excellent skills in Portuguese to communicate with customers.
  • High IT curiosity and technical understanding.
  • Ability to multitask and handle multiple customer inquiries simultaneously.
  • High emotional intelligence, with the ability to read customers’ sentiment and reflect back on the feedback provided.
  • Strong problem-solving skills and the ability to think critically when addressing tasks.
  • Ability to show empathy, tactfulness, and proactivity when interacting with customers.
  • Hunger for growth & a can-do attitude!
  • A curious and always learning mindset - if you don’t know, how can you find out more?
  • Owning your own growth through reflection, reviewing past interactions and preparing to take initiative on opportunities.
  • A typing speed of ≥ 50 WPM.
  • Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends).
  • Opportunity to participate in our online e-training (in English) during the first month, from Monday to Friday, from 8am to 5pm (GMT-3).
  • A computer with the following parameters: RAM - 16 GB or higher (for Windows); 8 GB or higher (for Mac Os). Processor - Intel i3, i5, i7, 10th generation or later. Minimum AMD Ryzen 4000 or higher.
  • Operating system: Windows 10 (Windows 10 Home, Pro, or Enterprise. S Mode is not supported). Mac OS X, with macOS 13.6 or later. Linux: Ubuntu LTS 22.04 or higher, Red Hat 8.0 or higher, Fedora 38 or higher.
  • Ability to boost the internet speed to at least 50 Mbps.
  • Experience in the customer service field is a plus!

    • What We Offer:
  • Permanent remote opportunity!
  • A competitive monthly compensation for services in USD.
  • Fully compensated 5-week initial period to gain knowledge in technology, product, and communication areas.
  • Additional service fee: available and ranging from 5% to 30% of your monthly compensation, according to services delivered.
  • Commissions (10%) can be earned by offering additional services to our customers.
  • Paid Suspension days. Love visiting the seaside? No problem - us, too! We offer 20 days of paid suspension days.
  • Flexible compensation models to choose from: Fix and Variable!
  • Loads of possibilities & tools for your personal growth: Udemy account, Successors Academy course, Scribd subscription, and many more!
  • Active internal growth! 80+ talents from the Customer Success team have excelled in their positions throughout 2023.
  • Estimated start date: as soon as possible! 


    • Unlock ambition. Apply NOW. Scale Success!

    Required profile

    Experience

    Industry :
    Management Consulting
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Other Skills

    • Problem Solving
    • Verbal Communication Skills
    • Critical Thinking
    • Curiosity
    • Emotional Intelligence
    • Technical Curiosity
    • Empathy
    Are you interested?

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