Fire & Security Service Engineer - Ref65104

Fire & Security Service Engineer - West Anglia

Marlowe Fire & Security, a specialist business within Marlowe Fire and Security Group, are looking to grow our team with the appointment of an experienced Fire & Security Engineer.

Marlowe Fire & Security Group are one of the fastest growing and exciting businesses in the UK right now. Having doubled in size in recent years to over 1,000 dedicated Fire & Security specialists across the UK, we attract the best talent in the market by offering fantastic career progression opportunities, our own in-house training academy, as well as great remuneration and benefits packages.

Our basic salaries are based on a grading structure.

Grade 7: Basic Salary between £34,884 - £41,991

A comprehensive, high performing Service Engineer – At least 10+ years experience. Multi disciplined in Fire & Security systems and panels; able to service, fault-find, investigate, install & commission.

Grade 6: Basic Salary between £33,575 - £38,991

A skilled Service Engineer, ideally multi-disciplined in most Fire & Security systems and panels; able to service, fault-find, investigate with some awareness of install & commissioning.

Grade 5: Basic Salary between £32,145 - £36,592

An experienced Service Engineer with at least 4 years’ experience, ideally multi-disciplined in Fire and/or Security systems and panels, with a particular strength in Fire, Access Control, CCTV or Intruder; able to service, fault-find & investigate.

Grade 4: Basic Salary between £29,065 – 32,992

An experienced Service Engineer with at least 2 years’ experience, ideally multi-disciplined in Fire and/or Security systems and panels, with a particular strength in Fire, Access Control, CCTV or Intruder; able to service, fault-find & investigate.

Our Service Engineers

Our Engineers maintain Fire and Security systems in line with current standards and customer requirements. The successful Engineer will contribute to the team, strive to deliver world class customer service, and will be rewarded for doing so.

• Maintain Fire & Security Systems in your assigned area.
• Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements.
• Plan and respond to routine and re-active call visits in your area.
• Maintain effective communication with customers when planning site visits.
• Maintain your stock levels with support from the Stores team.
• Attend training sessions as and when required.
• Attend Engineering team meetings as and when required.
• Identify any personal training and development needs to help you provide the best possible customer service.

Our Systems

Fire: Gent, Notifier, Kentec, Ziton, Advanced, Morley, C-Tec, Protec

Intruder: Galaxy, Texecom, Scantronic, Menvier, Risco

CCTV: Hikvision, Dahua, Bosch, Generic Analogue Systems

Access Control: Paxton, PAC. Salto

Requirements

Who We’re Looking For

In addition to having all the usual attributes of a great Marlowe Fire & Security employee, which include; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team.

For this opportunity, we are specifically looking for candidates who offer:

• A technical background in the electrical / electronic industry.
• Good all-round knowledge of Fire and Security Systems.
• Experience of front-line customer contact preferred.
• Excellent organisational skills.
• A professional and presentable demeanor, always.
• An ability to deliver exceptional customer service.

Benefits

How we Attract, Reward & Retain Our Employees

At Marlowe Fire & Security, we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages, that not only meet the needs of a challenging economic climate, but we offer packages, benefits and incentives to support the broader needs of our people, making their everyday lives and futures more comfortable.

Upon joining Marlowe Fire & Security Group, you will be remunerated with a generous and competitive basic salary. As well as the opportunity to earn overtime, on-call and travel, which we encourage all of our Service Engineers to embrace to the fullest in order to maximise your progression and earning potential. We tailor these remuneration packages subject to you, the individual, to ensure that we don’t miss out on the best talent in the market.

• Basic Salary - £29,000 - £41,991 – Please see grading structure above
• Overtime, On-Call, Travel Time: Typically in the region of an additional £10,000 per annum (this value would depend on the individual and how many out-of-hours work you would be prepared to commit to).
• Company Vehicle & Fuel Card
• Company Tablet and Mobile Phone
• Royal London Pension Scheme
• Life Assurance x4 Basic Salary
• Employee Recognition Scheme
• Paid Referrals Scheme (up to £1,000 per successful candidate referral, unlimited referrals)
• Paid Holidays and Bank Holidays
• Holidays increasing after each year of service up to 25 days.
• Birthday Holiday
• Mental Health Support Scheme
• Long Service Award (increments of 5 years)
• Access to continued training at the Marlowe Academy
• Development & Progression opportunities
• 4-Day induction upon start providing you with a full introduction to the company, training, assessments, portal access, issue of vehicle & equipment.

Our business model is built on promoting from within, therefore all candidates who join our ever-expanding business are encouraged to learn, grow, develop and progress in a direction that suits your ambition. At Marlowe Fire and Security Group, we consider ourselves to be the employer of choice in the Fire & Security industry, we hope you will agree!