Head of Corporate IT Operations

WORK ENVIRONMENT:

We are a remote first company with the exception of a few positions being onsite in our designated locations.  The positions which are remote, you will need to be able to travel a few times a year. You may be required at times to visit client sites or attend meetings at designated locations with your team members.

POSITION SUMMARY

The Nymbus IT Corporate team is composed of engineers responsible for the tools supporting the infrastructure of the company. Our team culture empowers you to take ownership of your work and its outcome. This is a unique opportunity for a self-motivated individual to work with an innovative team. We are looking for candidates who can work collaboratively to resolve problems and have a high tolerance for complexity and ambiguity. 

You must be able to manage an internal corporate IT department including:

• IT systems technology and control structures, 
• Manage hardware inventory in US, Mexico and overseas
• Advanced knowledge of Windows and Mac operating systems, 
• Experience in IT support and ticketing procedures

This is more than a hands-on technical and leadership role, where you will be expected to take charge of problems, and take the initiative to design, recommend, and deliver solutions. We run teams that have a strong desire to learn, innovate, research, and apply new technologies and methods as needed. We are looking for candidates who enjoy mentoring teammates and developing those around them.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

• Provide strategic direction for the company’s corporate systems
• Set and manage Enterprise IT priorities and provide regular status reporting to management and key stakeholders
• Develop cost effective, innovative solutions to technology challenges across the company
• Develop and maintain departmental system documentation and procedures
• Lead and mentor IT staff. Manage the IT helpdesk. Lead goal setting and performance review processes for the team.
• Represent IT to customers, company’s leadership team, and auditors.  Serve as the primary escalation point for IT needs across the company
• Serve as system administrator for a variety of corporate systems, including Identity Providers, SaaS and on-premise applications, remote desktop environments and end user workstations
• Ensure appropriate change management procedures are followed
• Manage hardware inventory including Mac, PC, and office equipment in the US, Mexico and overseas
• Lead procurement efforts for corporate systems (identifying and selecting vendors, negotiating prices and terms, contract review and coordinating required approvals)
• Manage the IT budget and find opportunities to optimize spend
• Manage key technology projects including new implementations, upgrades, conversions and decommissions
• Identify, investigate & implement new tools/products/services.
• Incident & Escalation Management – surrounding email and phone outages.
• Conduct periodic reviews of IT Support and ticketing performance
• Work directly with internal risk and compliance teams to ensure compliance with controls and banking related regulatory policies.
• Create (hire), grow, train, and manage a high-performance team

SKILLS & EXPERIENCE:

• Oversee a SaaS or PaaS IT Operations for 3+ years
• Bachelor's degree with 10+ years of relevant professional experience with progressively increasing responsibility in IT delivery
• Demonstrates thought leader-level abilities as a team leader
• Proficient in IT systems terminology
• Advance background in ERP
• Experience in data encryption
• Experience with global on-premise cloud compute operations
• Supporting annual compliance activities with knowledge of ISO-27001 SOX, PCI, SOC-2, HiTrust etc; and
• Demonstrating hands-on industry experience within one or more of the following cloud platforms: Microsoft Azure, Amazon Web Services, Google Cloud Platform 

SALARY & BENEFITS:

• $155,000 - $175,000  Annual Salary
• Annual Cash Bonus and Equity Options commensurate with the role level and experience
• 100% Fully Remote
• Robust 401(k) plan with company match
• Insurance - Health, Dental and Vision (Nymbus covers 100% of the Healthcare and Basic Dental premiums)
• Time Off Nymbus (The Company) offers six types of Time Off to our employees:
• 1. Flexible Paid Time Off (Flexible PTO) - no cap per year
• 2. Sick Time - seven (7) paid Sick days per calendar year
• 3. Holidays - eleven (11) paid Fixed Holidays per calendar year
• 4. Jury Duty
• 5. Volunteer Time - one (1) day per calendar year
• 6. Leaves of Absence