USTECH SOLUTIONS is the largest privately owned diversity workforce partner with a global footprint. For 20+ years, we have partnered with leading MSPs and some of the world’s largest enterprises to deliver a flexible workforce. We serve Fortune 500 giants and growing businesses alike, reinventing the role of humans in a digital workforce. ‘Reinventing Human’ is about connecting you with top talent and seamlessly integrating new hires into your programs through our next gen AI powered Talent platforms. As the largest private diversity supplier in the US, we champion inclusion and unlock hidden potential. We work with leading MSPs and are a trusted strategic partner to the world’s top brands. At USTECH SOLUTIONS, we're inverting the talent hiring pyramid by offering a range of solutions from curated talent pools, workforce management services, and IT services resourcing to IC compliance. Our legacy and close affinity to the computing industry has equipped us with the expertise and vision to provision AI platform solutions that help organizations to innovate faster. Considering Statement of Work? Meet US Tech Digital (ustechdigital.com). We're helping businesses achieve digital leadership through our tailored SOW solutions, utilizing market-leading technology products and our proprietary in-house developed platform solutions. Explore our full range of services and solutions by visiting our website: ustechsolutions.com

Job description

Job Description:

Candidate will be required to have working knowledge of Salesforce or Oracle system environments and they will assist the client in managing current and ongoing workload.
Ongoing system feature launches within Salesforce and Oracle are integral to client’s operations and these roles will provide support for the implementation of these launches, ensuring that the necessary application configuration is complete, properly tested and rolled out to production environments correctly and on schedule.
Additionally, they will assist with backlog ticket management within client’s main ticket component, helping to maintain productivity KPI’s and ensure that essential tasks are completed in a timely manner.

Responsibilities:

Manage System Implementation: Take ownership of reported issues, feature requests, and their complete lifecycle, including investigation, technical triage, implementation, and validation of solutions.
Responsibilities include creating user accounts, maintaining our sales databases, and training staff on the effective use of Salesforce products.
Oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, and public groups.
Resolve user support tickets.
Identify and gather requirements from users and stakeholders.
Support team members and monitor user adoption of Salesforce tools in our organization.
Participate in on-call rotation as required.

Experience:

5+ year’s experience in technical support, professional services, engineering, sustaining engineering, or systems engineering.
Extensive experience in the administration and maintenance of Salesforce systems.
Experience in performing Salesforce upgrades and ensuring successful integration.
In-depth knowledge of Salesforce products and their functionalities.
Experience in one or more business areas (e.g. billing, technical support, systems support, CRM, Call Center Platforms, Sales lifecycle tools, Marketing tracking tools).

Skills: