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Call Center Agent (Georgia)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Georgia (USA)

Offer summary

Qualifications:

High speed & stable internet connection, Modern laptop/desktop with headset & mic.

Key responsabilities:

  • Manage inbound/outbound calls efficiently
  • Identify client needs and provide solutions
  • Convert calls to leads and towing jobs
SRR Group logo
SRR Group Scaleup https://srrtec.com/
201 - 500 Employees
About SRR Group
Our company gives towing and other road rescue services all across the U.S. and parts of Canada.
See more SRR Group offers

Job description

This is a remote position.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

DUTIES AND RESPONSIBILITIES:
1. Responsible for managing a whole lot of incoming and outgoing calls in the operations.
2. Identify the needs of client and find solution to it.
3. Answering inbound calls, converting them to leads, and later to towing jobs.

WORKING CONDITIONS:
1. Remote
2. Shift-based — in a Call Center that works 24/7.
3. Pacific Time Zone


Requirements
Requirements
TECHNICAL & PHYSICAL REQUIREMENTS:
1. High speed and stable internet connection
2. A modern laptop/ desktop with a working headset and mic (Minimum of I-5 generation 10 for processor and 12GB RAM)
Note: This is an important requirement, if you don't have the minimum requirements. Sorry, but you won't be able to proceed with your application.

3. Super important — a quiet place to work, without any background noises
4. Power back up and internet back up is a MUST.


Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Call Admission Control (VoIP Protocols)Lead Generation

Other Skills

  • Communication
  • Problem Solving
Are you interested?

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