We believe great customer support starts with the quality of people you have in a team, but quality customer support people can be hard to find if you’re limiting your search to a commutable distance to your office. With continual improvements in technology, you can now access the best in customer support talent whichever country or city they live in.We have over 20 years experience in support and customer service delivery having run both traditional on-shore, off-shore and 100% remote customer support across a variety of technology and customer service functions.As cloud technology continues to evolve, the talent market is also more readily available, just not always in a commutable distance from your office. Tech-startups often form in high-cost of living locations which makes the support function expensive to resource, yet great talent exists around the world. Being 100% remote not only keeps the cost base low by not requiring expensive buildings or infrastructure, but we offer great calibre talent from around the world the opportunity to earn well whilst also working from home, spending less time commuting and working around other family commitments. A happier workforce delivers a better customer experience. Sirius is not a regular outsourcer, we’re your partner in enabling a wholly remote workforce as part, or all of your support needs.

Job description

Virtual Assistant

We are looking for a Virtual Assistant who will be responsible for administrative support to our team while working remotely. You will handle administrative projects and deliver high-quality work under minimum supervision.

You are required to have experience of fulfilling various administrative tasks, including answering emails, scheduling meetings and making travel arrangements. A strong Internet connection is required, along with experience using communication tools like Skype.

Responsibilities:

Organize communication via emails and phone calls
Provide customer service as first point of contact
Organize meetings, travels and accommodations
Manage contact lists and organize managers’ calendars
Create and review customer spreadsheets and keep online records
Conduct market research and report on the results
Prepare presentations
Help employees with their administrative queries

Requirements:
1+ years' experience of working on a Virtual Assistant or other relevant position
Significant experience with current technologies, like desktop sharing, cloud services and VoIP
Good practical experience with word-processing software and spreadsheets, particularly MS Office
Good practical experience with online calendars and scheduling, particularly Google Calendar
Strong phone, email and instant messaging communication skills
Strong organizational and time management skills
High school diploma; additional qualification as an Administrator or Executive Assistant will be a bonus