Technical Support at Sirius Support at Sirius Support

Are you an IT professional looking for an engaging career opportunity while working remotely from anywhere in the world? Enter Sirius Support.

At Sirius Support, we specialize in making long-term stable placements with IT professionals working remotely with companies all around the world. We understand the importance of finding the right fit, and we take the time to understand your skills, experience, and career goals to match you with the perfect opportunity.

We work with companies that understand the value of remote working and offer a great environment and structure for you to thrive in your IT career. Our clients are looking for highly skilled professionals who can make a real impact and contribute to their success.

With Sirius Support, whether you’re just starting your IT career or looking to take the next step, we can help you find the right opportunity to advance your skills and achieve your goals.

Responsibilities:

• Provide Level 1-2 technical support via phone, email, and remote access.

• Diagnose and resolve hardware, software, and network problems.

• Collaborate with team members and maintain detailed documentation.

• Perform routine system maintenance tasks.

• Proactively identify and prevent IT issues.

• Ensure adherence to service level agreements (SLAs).

Requirements:

• High school diploma or equivalent; technical certifications a plus.

• Prior remote IT support experience.

• Familiarity with Office 365 applications.

• Basic networking knowledge (TCP/IP, DNS, DHCP).

• Strong problem-solving and communication skills.

• Customer-focused and adaptable to new technologies.