Job brief
- Full responsibility of the Cloud Services and Infrastructure.
- Administer systems such as Windows, Active Directory, Monitoring, , Exchange, DNS, Lync, and SharePoint
- Diagnose system issues, predict future trends, make recommendations, and implement client solutions
- Monitor system performance and be proactive in assessing and providing recommendations for improvement
- Patch and update assigned systems
- Manage the Antivirus solution as per the security best practices
- Maintain and enhance assigned systems for a variety of different vendor products
- Follow the escalation matrix and update the flash report for the delayed projects
- Update the managers on open Problem Notifications, production issues.
- Create, maintain and update required documentation, records, logs, and reports.
- Manage the development and implementation of formal procedures
- Support the management team to capture forecasting demand and assess the capacity requirements and operating budget allocation request to deliver the services.
- Manage stakeholder expectation and resolve customer escalations.
- Ability to interface with Senior Management and customers in a clear and concise manner.
- Manage the team by implementing good management practices and ensuring continuing development of junior members.
- Design and control the governance processes and procedures
Requirements
- Bachelor Degree in Computer Science or Information Systems
- International Certifications from VMWare and MS Azure.
- Must have knowledge on using the Cloud environment – VMWare, VCentre, vCloud
- Director, VROPS, NSX, NSX-T, PKS, vCAV
- Virtualization Platform and Public Clouds
- Solid hands-on experience maintaining IT systems and Cloud environment
- Solid experience maintaining and applying security policies and procedures
- Solid experience in supporting, maintaining, and troubleshooting servers
- Minimum 2 years’ experience in Managed Cloud Service environment