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L3 Support Engineer

72% Flex

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

United Arab Emirates

Offer summary

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or related field., Minimum 5 years IT support experience, 2 years in Level 3 role..

Key responsabilities:

Diagnose and resolve high-level technical infrastructure issues.
Collaborate on system enhancements and develop automated solutions.
Proactively analyze infrastructure issues and offer improvement suggestions.

Eqvilent Financial Services Scaleup https://eqvilent.com/

51 - 200 Employees

See more Eqvilent offers

Job description

Your missions

As a Level 3 Support Engineer, you will be a vital member of our Infrastructure support team, providing advanced technical support for our quantitative researchers and developers in terms of infrastructure and services. Your role will focus on complex troubleshooting, root cause analysis, and implementing robust solutions to ensure optimal system performance and reliability.

What You’ll Be Doing:

Diagnose and resolve high-level technical issues related to the infrastructure.
Collaborate with cross-functional teams to design and implement system enhancements and fixes.
Lead the development of automated solutions to monitor system health and automate repetitive tasks.
Proactive analysis of issues related to infrastructure services and offering suggestions for improvements.
Document all technical procedures and user guides for future reference.
Provide mentorship to Level 1 and Level 2 support engineers.

What We Look For In You:

Bachelor’s degree in Computer Science, Information Technology, or a related field.
Minimum of 5 years of experience in IT support, with at least 2 years in a Level 3 support role.
Strong problem-solving skills and ability to handle multiple issues concurrently.
Proficient with Linux operating systems and general infrastructure services.
Experience with scripting languages (e.g., Python, Bash) and automation tools (e.g., Ansible, Terraform).
Excellent communication skills, with fluency in English.

Why Should You Join Our Team?