Claims Officer - Spanish / Portuguese

Are you interested in working for one of the world`s leading insurance and financial services companies? We are looking for Claims Handlers to join our multicultural team based in Dublin 12. Allianz Partners in Ireland is part of the Allianz Group. The Allianz Group employs over 160,000 people in over 70 countries worldwide, each with their own in-depth experience of local markets and all focused on a common goal - local expertise and global presence

Allianz Care are the international health insurance experts at Allianz Partners. Our focus is on addressing the health and wellbeing protection needs of clients worldwide, through the delivery of straightforward, innovative solutions that make each client feel understood, confident and valued.

Job Description

The role of a Claims Handler involves processing medical claims for clients worldwide, from Australia to Germany and Argentina to Italy, all countries are catered for. We ensure a high level of client service while processing claims within an industry leading 48 hours timeframe. The Claims Department is a very fast paced and challenging environment, with many different languages used and a mixture of cultures.

Key Responsibilities

• Process claims within the agreed company SLA, Clear to Zero, and adjudicate each claim in accordance with Allianz Care policy benefits to achieve company loss ratio targets
• Ensure accurate and efficient adjudication/investigation of each claim, ensuring timely follow-up of claims, to deliver a superior client experience and accurate reporting
• Consistently contribute to departmental success by meeting agreed personal and team targets for both productivity and quality
• Foster healthy inter-departmental relationships by responding to internal customer queries in a professional, solution focused manner to ensure an efficient response is provided
• Other Ad hoc duties as required

Requirements

• Administrative experience
• Experience working with tight deadlines
• Strong Knowledge of Microsoft Office ( Excel, Word)
• Valid EU work permit with the ability to work full time year round
• Fluency in English and Spanish or Portuguese

What we offer...

• A competitive Salary and bonus scheme
• Career progression opportunities and training
• Excellent benefits such as pension, health insurance for employee, his/her spouse and children under 18, and discounts on car and house insurance
• Flexible working hours and blended working (remote working a few days per week)
• Free onsite parking
• Sports & Club society
• Transport Subsidy
• Support for professional studies including APA examinations
• Relocation Assistance
• Recognised as one of the best large companies to work for 2017

The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies.

Allianz Partners is an Equal Opportunities Employer