Customer Service Agent

Description

Corporategift.com is a rapidly growing gifting platform for businesses. Our cutting-edge technology allows gift recipients to easily choose their preferred gift, making the gifting process enjoyable and hassle-free for both the giver and recipient.

We are looking for CSA to join our team. You will provide first level (Tier 1) support for customers, prospective customers, and vendors of CustomerGift.com. Manage communications via chat, email and phone. The CSA is the first and primary point of contact and provides friendly, knowledgeable and effective support for external customers and partners.

Key Responsibilities:

• Respond to chat requests on website
• Answer inbound phone calls to the customer service line
• Monitor/Reply to customer service email inbox
• For all communications channels, promptly reply or route to another team member if escalation or assistance is required.

• Answer frequently-asked questions including, but not limited to:
• Basics of ordering
• Order Status
• Shipment Tracking
• Explanation of pricing, decoration/customization
• Basic product information
• How to use site (search, cart/checkout, eGift feature, etc.)

• Escalate questions, including, but not limited to:
• CG Elite Platform inquiries
• Existing CG Elite customer requests
• Technical issues/bugs
• Requests for credits/refunds
• Other special requests, or questions beyond the FAQs

Requirements

• Strong written and verbal communication
• Ability to use basic technology/software (e.g. soft phone, chat software, email client, etc.)
• Ability to multi-task and manage a queue of inbound requests (chats, phone calls, etc.)
• Customer-first attitude, empathy and ability to resolve customer questions and concerns in a professional, calm manner.
• Self-motivated and able to work without close supervision in a remote environment.
• Team-oriented with strong collaboration skills

At Corporategift.com, we are committed to creating a positive and supportive work environment where our team members can thrive and be their best selves. We are proud to be a company that is passionate about what we do, and we believe that this positive attitude is reflected in the quality of our products and services.

As a member of our team, you will have the opportunity to work with and learn from a diverse group of professionals who are dedicated to delivering exceptional gifting solutions to our clients. We believe that our team is our greatest asset, and we are committed to supporting the professional development and growth of our team members