Offer summary
Qualifications:
5+ years of experience, Excellent understanding of IT service management, Experience with Agile, Scrum, and DevOps practices, Strong knowledge in Azure, AWS, Out systems, SAP, and Salesforce, ITIL Foundations v3 or v4 certified.
Key responsabilities:
- Establish and operationalize Change, Release Management process
- Maintain IT Change Calendar and manage change activities
- Collaborate with clients and internal teams for service delivery
- Act as escalation point and communicate effectively regarding change activities
- Define success metrics, monitor progress, and drive process improvement