Offer summary

Qualifications:

5+ years of experience, Excellent understanding of IT service management, Experience with Agile, Scrum, and DevOps practices, Strong knowledge in Azure, AWS, Out systems, SAP, and Salesforce, ITIL Foundations v3 or v4 certified.

Key responsabilities:

Establish and operationalize Change, Release Management process

Maintain IT Change Calendar and manage change activities

Collaborate with clients and internal teams for service delivery

Act as escalation point and communicate effectively regarding change activities

Define success metrics, monitor progress, and drive process improvement

Job description

Greetings from Coders Brain Technology Pvt. Ltd.

Coders Brain is a global leader in its services, digital, and business solutions that partners with its clients to simplify, strengthen, and transform their businesses. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise, and a global network of innovation and delivery centers.

Experience:- 5+ years

Location:- Remote

Role: Azure Devops(Deployment)

Required Skills: Azure Devops

Job Description:-

Establish, maintain, and operationalize the process for Change, Release Management,
Deployment Management Adapts the design of assigned processes and underlying procedures, tools, and techniques to meet the changing needs of the business.
Ensure the SIT, UAT, and production environment is protected by a rigorous Change and Release Management process.
Ensure standardized processes and procedures are used for efficient handling of changes to minimize incidents due to change.
Lead the Change and Release Management process activities across various IT functions within the organization
Resolves issues causing sub-standard performance of the process(es). Automates process.
Maintain the IT Change Calendar that comprises of forward schedule of all changes
Manage, coordinate, monitor, and report on change activities
Thoroughly understanding process design, procedures, and tools.
Audit and manage the Change and Release Management process improvement cycle
Play a key role in collaborating with clients and internal teams to ensure the highest level of operational service delivery.
Act as a focal point for all escalation and communication activities related to users and IT teams to
ensure effective and efficient execution of change activities. Highlight and escalate risk & issues to management.
Consult and coach project teams. Create actionable deliverables in preparation for service transition from project to operations
Define and measure success metrics and monitor Change and Release progresses

Skills Competencies Requirements：

Excellent understanding of IT service management (ITSM) with a proven track record in establishing, and managing IT change & release processes and activities within a global/regional organization
Experience with Agile, Scrum, and DevOps practices. Experience with Code Pipeline and other continuous integration systems such as Jenkins, Azure Pipelines, GitHub, and Bitbucket.
Strong knowledge in any of Azure, AWS, Out systems, SAP, and Salesforces
Working knowledge and understanding of the full technology stack such as IT Infrastructure,
Virtualization, Security, App/Dev, and Technological Change
Hands-on experience with project and task management tools such as Jira and ServiceNow
ITIL Foundations v3 or v4 certified or knowledge of ITIL a plus Technical Production support, Op’s support skills a plus
Exceptional communication skills – both written and verbal
Excellent active listening skills
Ability to clearly articulate messages to a variety of audiences
Ability to establish and maintain strong relationships within a matrix organization. Ability to work with offshore teams.