Offer summary
Qualifications:
Strong technical aptitude and problem-solving skills, Proven experience as a Technical Support Engineer, Excellent communication skills, Customer-focused mindset, Knowledge of Unix, Database, Java, Linux, Networking concepts, and Security concepts.
Key responsabilities:
- Provide remote technical support and operational guidance to customers
- Learn new technologies and collaborate with cross-functional teams
- Setting customer expectations and drive issue resolution
- Document customer interactions and author Knowledge Base articles
- Participate in occasional on-call roster including weekends and holidays