Associate B2B Sales Manager

Papier, the stationery start up disrupting the industry with its eclectic emporium of stationery and desk products that invite curiosity and contemplation, is looking for a talented, passionate & results-driven Wholesale Executive to join our wholesale team and accelerate our brand traction in the UK. 

The B2B Sales channel at Papier is growing quickly. We offer premium custom branded notebooks, journals, and planners to clients in a variety of industries internationally. Our ambition is to continue expanding with direct clients, corporate sales agencies/distributors as well as strategic brand partnerships. This opportunity is perfect for an ambitious sales professional looking to grow and build a high potential channel from early days to significant annual revenue.

Areas of Responsibility:

Order Management

• Work directly with customers to help them create their perfect personalized items and easily place orders through our B2B portal.
• Liaise cross-functionally with all relevant teams on new sale orders
• Manage customer service-related issues including order issues, account/item maintenance and pricing, deliveries, returns, and complaints
• Keep customers up to date with order and shipment updates
• Gather customer feedback and suggest improvements internally

Forecasts and Reporting

• Maintain and share reports on pipeline of orders and new customer leads utilizing our CRM Hubspot
• Provide weekly and monthly updates on sales performance
• Partner with Sales Director on monthly sales forecasts
• Maintain an accurate view of ATS stock

Account Management

• Meet or exceed monthly quota and achieve year over year growth.
• Own all B2B inbound emails and inquires
• Oversee specialty trade show prep and travel to shows to assist with set up and account appointments
• Circulate marketing materials to accounts 
• Manage newsletters and ATS “hot lists”
• Research new account opportunities 

Operations

• Follow-up on issues and discrepancies with shipments
• Monitor status of all open orders to ensure timely delivery and provides customer service regarding order status and logistics issues
• Read through and inform cross-functional team of each accounts shipping, packing and labeling requirements 

General

• Own maintaining and briefing marketing assets 
• Assist the sales organization by executing day-to-day administrative tasks.
• Perform competitive analysis and market analysis, feeding back to relevant teams

Requirements

• Meet or exceed monthly quota and achieve tear over year growth of assigned accounts
• Bachelor's degree in related field (business, marketing, communications); experience considered in lieu of degree
• Business acumen : Ability to influence decision makers and build relationships
• Computer skills and experience with CRM (ideally Hubspot)
• Multimedia skills to reach large groups, including phone, video and in-person presentations
• Engaging and effective business writing ability
• Strong relationship building skills
• 2-4 years of experience relating to B2B sales (agency, disturber, or brand)
• Must be located within the Eastern Standard Time Zone
• Tradeshow experience preferred

Benefits

• Slavic 401k, employer contribution of 3%
• Blue Cross Blue Shield healthcare
• Enhanced Parental Leave Policies
• Generous time off
• 25 days annual leave per year + option to buy an extra five days.
• 20 days per year to Work from Anywhere
• $55 per month Cultural Allowance
• $100 Personal Stationery Allowance and $150 to spend on our Occasion stationery for a lifetime special event
• 40% Staff Discount
• Papier with Purpose: we give back to the community and offer 2 days paid per year to volunteer for a cause you/we care about.
• Team Lunches & Trips
• Access to mental health, well-being resources and support from our in-house first aiders
• Inclusive and friendly team who will make you feel welcome from day one.