Offer summary

Qualifications:

Experience in Journalism, Communication, English Literature, or related fields, Previous work in Conversation Design and writing for social or new media, showcasing attention to detail, versatility, and ability to work under tight deadlines.

Key responsabilities:

Create a virtual Chat Bot agent tailored for customer interaction

Design engaging conversational interactions with careful considerations of potential challenges and resolutions, and work closely with support team to identify user use cases

Job description

This is a remote position.

Create a virtual Chat Bot agent
Solve customer challenges using Voice/Text UI that enables the ability to deliver personalized and contextual information in real-time
Design end-to-end conversational interactions, including what can go wrong, and how
Develop mockups, flows, redlining and all other creative prototyping related items
Work closely with support team to assess use cases - including the context, the topics, and the types of user questions
Work on multiple projects simultaneously, feel comfortable dealing with multiple stakeholders, and be able to think strategically when reviewing design work and providing feedback and guidance
Champion a user-first approach and conduct thorough client and user research

Requirements

Bonus points for experience in Journalism, Communication, English Literature, Creative Writing, Technical Writing, or related fields
Experience in Conversation Design
Writing experience (digital content design, UX writing, and/or content strategy) with attention to detail and the ability to work on multiple projects at once
Excellent written and verbal communication skills
Proven track record of defining, socializing, testing, iterating on, and delivering outstanding digital experiences
Experience writing for social and new media
Ability to work fast and meet deadlines
Ability to learn new systems quickly and effectively
Ability to quickly analyze complex systems and solve problems
A true team player - willing to be part of a team of Conversation Designers who work remotely around the world
Experience explaining ideas visually such as using content flows, mockups, or prototypes
Knowledge in human-machine interactions - advantage
Previously published at least one Virtual Agent - big advantage

Benefits

Opportunity to be a part of a dynamic growth focused tech startup
Great learning opportunities to develop new skills and understanding of cutting edge software tools and processes
Opportunity to work closely with serial tech entrepreneurs from Silicon Valley
Fun loving environment and caring team mates and inclusive culture of the company

Required profile