Job description

This is a remote position.

TM1 Admin for IBM Planning and Analytics (PA)

Location: Mumbai, Bangalore, Pune, Chennai, Hyderabad, Kolkata, Delhi, Coimbatore.

Type: Full-time

Overview: We are seeking an experienced TM1 Admin to join our team and take on the responsibility of managing the IBM Planning and Analytics (PA) environment. The ideal candidate should have a solid background in TM1 implementation and administration, with a strong focus on troubleshooting, system maintenance, and proactive monitoring. This role involves collaborating with project teams, ensuring system stability, and providing top-notch support to maintain the efficiency of our planning and analytics solutions.

Responsibilities:

Utilize your expertise with IBM Planning and Analytics to provide Level 2 (L2) and Level 3 (L3) troubleshooting and diagnostic support.
Effectively manage incidents, problems, and service outages to minimize disruptions and ensure timely resolution.
Fulfill simple and standard service requests and project provisioning requirements.
Collaborate with project teams to gather requirements, encompassing aspects such as capacity planning, user management, data connections, tools, and capabilities.
Set up and configure environments, install and maintain base software, and manage patching and release activities.
Ensure the security of the system through proper access controls and authorization mechanisms.
Perform code migrations while ensuring minimal downtime and maximum accuracy.
Provide 24x7 production system support, promptly addressing and resolving any critical issues.
Create and maintain comprehensive work instructions and documentation to ensure the repeatability of tasks and processes.
Execute tasks required for audits and compliance standards.
Initiate, submit, and oversee the implementation of change requests, ensuring smooth transitions.
Collaborate with vendor helpdesk to log technical support tickets when needed.
Manage backup, data recovery, and service restoration processes to safeguard against data loss.
Implement and maintain monitoring capabilities to proactively identify and address potential performance issues.
Work closely with Level 3 (L3) support teams to deploy patches and bug fixes efficiently.
Identify and escalate system capacity-related concerns, including storage, licenses, and performance thresholds.
Monitor system performance, capacity, and utilization to optimize resource allocation and ensure efficient operations.

Requirements:

A minimum of 3 years of hands-on experience in IBM Planning and Analytics implementation and administration.
In-depth knowledge of IBM TM1 and related technologies.
Strong analytical and problem-solving skills to troubleshoot and resolve complex technical issues.
Excellent communication and collaboration abilities to work effectively with cross-functional teams and external vendors.
Proven experience in managing incidents, problems, and service outages to meet service level agreements (SLAs).
Proficiency in documenting processes, procedures, and work instructions.
Solid understanding of system security practices and protocols.
Ability to work in a 24x7 production support environment, including on-call rotation.
Demonstrated expertise in patch management, release upgrades, and system monitoring.
Capacity planning experience to anticipate and address system growth requirements.
Bachelor's degree in a relevant field or equivalent work experience (preferred).