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Technical Support Engineer

unlimited holidays - extra holidays - extra parental leave - long remote period allowed
Remote: 
Full Remote
Contract: 
Full time
Work from: 
India
MyOperator logo
MyOperator SME https://myo.bz/
201 - 500 Employees
About MyOperator
MyOperator is India's most trusted cloud call management system, simplifying sales and customer service for any-sized business. So far, we have been able to win the trust of over 7000+ clients and are growing bigger with time. MyOperator provides Advanced call management features like: - Toll free phone number/Virtual Phone number - Virtual receptionist or Interactive Voice Response (IVR) - Call tracking & reporting - Inbound and Outbound Calling - MyOperator Dialer App Besides these, MyOperator also provides solutions like call masking, call confirmation, multi-store, and others for enterprises who seek advancement in their customer communication Have questions or simply want to say Hello? Reach out anytime: Call: +91 92129 92129 Email: hello@myoperator.com Visit: MyOperator.com
See more MyOperator offers

Job description

This is a remote position.

Job Description
​
A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for handling product issues and follow standard procedures to escalate unresolved issues to appropriate internal departments.

Key responsibility Area

  • Working on JIRA tickets for product issues raised by clients.
  • Taking API calls with clients and internal users.
  • Closely working with other teams to get the issue resolved.
  • Understanding new features and testing them for training purposes.
  • Providing product/feature related training to internal teams
  • Working on Kissflow tickets as tech support tasks.
  • Working on new ideas to make existing processes more effective and efficient
Requirements
  • B.Tech (IT) with proven Experience of 3-4 years
  • Experience in working with JIRA
  • Experience in implementing REST APIs
  • Good in Excel Reports
  • Basic understanding on SQL queries
  • Experience in Integration of Software's
Benefits
100% Remote Working
Flexible Working Hours

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

RESTful APISQL (Programming Language)3rd Party Systems IntegrationJIRA

Other Skills

  • Microsoft Excel
Are you interested?

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