Tracking Coordinator

This is a remote position.

As a Tracking Coordinator you will play a crucial role in ensuring we exceed our clients KPI expectations. You will be the primary liaison between our Carrier Sales Representatives, Account Operations Team, and our partner carriers. This position also makes tracing updates and pertinent load details.

Requirements

Job Responsibilities

• Building and maintaining relationships with partner carriers.
  
• Tracking and tracing your branch’s freight.
  
• Proactively identifying potential problems and resolving them before they escalate.
  
• Monitor loading, unloading and appointments – follow up with partner carriers and customers regarding delays, missed appointments and late arrivals.
  
• Ensuring that any problems such as delays, accidents, etc., are communicated immediately to our Account Operations and Carrier Sales Teams.
  
• Demonstrates professionalism, positive attitude, and exceptional telephone etiquette.
  
• Assist other team members when required
  

• Customer Service Experience.
  
• MS Office Proficiency.
  
• Excellent English communication, reading, and writing skills.
  

Skills

• Strong communication skills.
  
• Multi-tasker.
  
• Active Listener.
  
• Attention to Details.