Job Title: Lead Forecasting Analyst **
Location: Remote
Who We Are**
HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators, and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services. HMH partners with educators and school districts to uncover solutions that unlock students' potential and extend teachers' capabilities. HMH serves more than 50 million students and 4 million educators in 150 countries. **
What you’ll do: The Lead Forecasting Analyst works within the Digital Solutions and Technical Support department to complete forecasting, capacity planning, and data-driven projects. This team utilizes multiple contact channels, including phone, email, and chat and Salesforce as the CRM. This is a unique business with distinct seasonal volume patterns that add complexity. In addition to a contact center/help desk environment with multiple business groups, this role will also forecast capacity requirements for technical consultants meeting customers virtually during the sales process, onboarding, and with ongoing support. Top candidates will have a strong background in a similar environment with fluctuating market demands.
Job Responsibilities**
What You’ll Need
Nice to Have
Benefits And Salary Range
Salary Range: $90,000 - $100,000 **
Application Deadline**
The application window for this position is anticipated to close on 3/1/24. We encourage you to apply as soon as possible. The posting may be available past this date but is not guaranteed.
Houghton Mifflin Harcourt (HMH) is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, family status, marital status, pregnancy, gender identity, ethnic/national origin, ancestry, age, disability, military status, genetic predisposition, citizenship status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran, other covered veteran, or any other characteristic protected by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. We actively participate in E-Verify.
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