Remote Pharmacy Coordinator, Central Clinical Support (R) at RITE AID

The primary purpose of the Coordinator, Central Clinical Support is to assist the Pharmacists and Manager(s) with serving customers and maintaining the department.

• Perform outbound “Needs Refill” (or similar) TIP calls or CMR preparation under supervision of pharmacist.
• Assist with customer outreach calls (vaccine reminders, messaging and predictive refill programs) under supervision of pharmacist
• Assist with administrative tasks (call counts, chat counts, MTM billing reports).
• Screen chats from website and mobile app, and transfer to a pharmacist for clinical issues
• Perform all functions and duties of central clinical support center to ensure prompt service by screening internal and external customer calls for clinical issues.

Education Requirements

Education Level

GED

H.S. Diploma or General Education Degree (GED)

Area of Specialization **

LICENCES/CERTIFICATIONS**

Licenses/Certifications/Other/List/Reason **

Work Experience**

Certified Pharmacy Technician certification Preferred **

Experience**

Customer service **

Pay range**

The typical starting pay range for this position is between $13.90 - $19.11 per hour, although wages can very based on experience and geography.