HR Applications Senior Manager

Federated Co-operatives Limited (FCL) is hiring a Senior Manager, HR Applications on a temporary (up to 20 month) basis on our People & Culture team. This position is a remote opportunity and can be based across Western Canada.

If you are a customer-focused leader with a strong technical background, this is an opportunity for you to be responsible for the overall vision and day-to-day management of HR systems.

What you’ll do: - Responsible for the overall vision and management of our People & Culture Business Unit’s technology landscape and management of HR systems (Oracle, UKG Dimensions, Advanced Scheduling, Infor, ADP). - Lead a team of Systems Specialists who understand functional requirements and perform functional configuration within the HR systems and provide front-line customer support to system users. - Ensure a high standard of customer support is provided by evolving the team’s Service Level Agreements (SLAs) based on customer feedback, handling of escalated inquiries, monitoring performance, and coaching the team. - Collaborate with FCL’s Innovation Business Unit Senior Managers and Directors for business capability planning and supporting architecture. - Responsible for master data management and governance of HR data which includes the design and management of security profiles, ensuring that end users have the proper access to data. - Continually employ a continuous improvement mindset, with a focus on evolving the HR system reporting and analytics capabilities to supply relevant data. This supports decision-making to ensure the needs of the business are met. - Provide strategic direction and guidance while demonstrating specialization in the field of information technology. Have an in-depth understanding of the Co-operative Retailing System (CRS) HR technologies and integrations within the HR system, as well as those connected to the HR system. - Engage with project teams to make major decisions such as vendor/software selections, releases/upgrades and implementation strategies. - Interact with stakeholders from all levels across the Cooperative Retailing System (CRS) (i.e. GMs/CEOs, HR leaders, IT professionals) and at times is required to act as a liaison between stakeholders.

Who you’ll work with:You will work closely with the Inquiry and Operating Services team, and will report into the Director, HR Inquiry & Operating Services. This team strives to cultivate a culture of collaboration, innovation, and support.

Why it matters:We help local Co-ops grow and thrive by offering a range of professional services, including marketing, market research, information technology, human resources, accounting, risk management and business development.

Who you are:You are looking for an opportunity within HR Systems and Information Technology and: - Have a minimum of 8+ years of progressively responsible relevant experience, including 7 years in business analysis and analytics, process development, and business application support. - Have a Bachelor’s Degree in Information Technology or Business/Commerce (Business Technology Management, Business Analytics, Information Systems) - Have expert level experience in Oracle Human Capital Management (HCM) and UKG Dimensions, with an understanding of integrations between the HR system and other enterprise technology solutions. - Are able to solve complex system problems, identify downstream impacts and design efficient, robust, long-term solutions in response to customer requests within Oracle and UKG Dimensions. - Have experience managing support and service delivery using ITIL methodologies with a focus on metrics, KPI’s, and customer satisfaction. - CPM, PMP and/or CHRP certifications or designations considered an asset. - You’re a leader focused on ensuring a high standard of customer support is provided. - You’re honest and trustworthy, are results oriented and strive to be the best in what you do. - You believe in collaboration, building relationships and value the perspectives of others.

What we offer: - Competitive salaries, short-term incentives, a comprehensive benefits package, and an employer-contributed pension plan. - Encouragement to take advantage of learning opportunities to grow and develop as a Team Member. - As a co-operative, we do business differently. We believe in working together to serve Western Canadians, delivering profits back to our communities and investing in sustainable growth. To learn more about who we are and what we offer, visit www.fcl.crs .

We are committed to providing reasonable accommodations throughout the recruitment process to ensure an enjoyable candidate experience. If you require an accommodation during the recruitment process, we invite you to submit your requests to us via fclhr@fcl.crs. All information received will be kept confidential.

If this opportunity speaks to you, we invite you to apply online. This posting will remain open until filled.

We thank all candidates for their interest, however only those selected to continue in the recruitment process will be contacted. FCLHP

As this position is considered a position of trust and safety sensitive, you may be required to complete a criminal record check in accordance with FCL policies.

FCL embraces diversity and inclusion. We’re working to create a workforce that is as diverse as the communities we serve and an environment where every team member brings their whole self to work. We believe all candidates should feel at home with us and be given the opportunity to fully participate during the recruitment process.