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Digital Factory Program Manager

extra holidays - extra parental leave - fully flexible

Remote:

Full Remote

Contract:

Full time

Work from:

United Kingdom

Offer summary

Qualifications:

Bachelor’s degree or equivalent experience, Three years or more of experience in Account or Partner Management, Digital Strategy, or Program Management either at a pharma/healthcare advertising/marketing agency or tech company, Proven track record of establishing partner and client-facing relationships as a strategic trusted advisor and fostering close relationships with agencies, customers, and internal stakeholders, Experience in multichannel marketing projects, including closed-loop marketing, email, and websites.

Key responsabilities:

Work with digital factory partners globally, providing them support and education on the Veeva Vault PromoMats and CRM Suite
Generate and qualify potential new partners, lead business calls, maintain and grow partner relationships, collaborate with sales and product teams to educate stakeholders about the Digital Factory Accelerator Program
Identify opportunities for customer success, and support troubleshooting of project requirements with partners, customers, and internal departments

Veeva Systems Computer Software / SaaS SME https://www.veeva.com/

5001 - 10000 Employees

See more Veeva Systems offers

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

We are looking for a high-energy, independent, and ambitious individual to join the Content Partner team to support Veeva’s Digital Factory Accelerator Program globally. You must have experience in a Partner Manager role or equivalent customer-facing role, focusing on their support and success.

In this role, you will be responsible for building key relationships and growing and supporting the partner program through education and enablement. You will provide product best practices guidance to Veeva customers and digital factory partners on Veeva Vault PromoMats and Veeva’s CRM Suite and support the benefits of partnership.

What You’ll Do

Digital Factory Program Manager will work closely with the strategic/business contacts within the digital factory partner organizations who create content and use Veeva’s multichannel products (including CLM, Approved Email, Engage, MyInsights, and Vault PromoMats, Vault Medical)

Generate and qualify potential new digital factory partners and lead business calls with partners and/or customers

Maintain and grow partner relationships through consistent communication, outreach, and support

Collaborate with Veeva strategy. sales and product team to educate customers and stakeholders on the value of the Digital Factory Accelerator Program and best practices for working with large-scale production companies

Identify opportunities to support customer success

Support the technical program manager to triage and troubleshoot customer project requirements with partners, customers, and/or internal departments

Requirements

Bachelor’s degree or equivalent experience

Three years or more experience in Account or Partner Management, Digital Strategy, or Program Management either at a pharma/healthcare advertising/marketing agency or tech company

Proven track record of establishing partner and client-facing relationships as a strategic trusted advisor and fostering close relationships with agencies, customers, and internal stakeholders

Experience in multichannel marketing projects, including closed-loop marketing, email, and websites

Experience creating and delivering training to internal or external stakeholders

Ability to be able to take complex client and vendor requirements and articulate them to both business and technical audiences

Background in product support or as a product subject matter expert.

Independent and hands-on attitude, with an interest in learning salesforce.com system administration

Excellent verbal and written English

Strong analytical and communication skills; written, verbal, and formal presentation

Ability to communicate to all audiences (and understand the audience and goals) or levels of an organization (written, verbal, formal presentation)

Nice to Have

Veeva product experience in either Vault PromoMats, Vault Medical, or Veeva Multichannel CRM capabilities

Previous experience working with digital factories or in content development

Previous experience in saleforce.com administration

Perks & Benefits

Veeva charitable giving program

Allocations for continuous learning and development

Health and wellness programs

#RemoteUK

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.