ServiceNow Project Manager

Job Description

Job Description:

The Project Manager will support a cross functional transformation initiative to improve the consistency, efficiency, and effectiveness of how clients and engagements are evaluated for risk exposure across the global organization. The Project Manager will manage the day-to-day activities and deliverables for their project, within the Next Generation CEAC program, and, at a minimum, will be responsible for developing and maintaining project schedules and dependencies, defining and managing project scope, identifying and tracking risks, issues, and decisions, as well as providing timely, accurate, and relevant progress updates (status reporting). **

Responsibilities**

Responsibilities include:

• Strategy and Planning
  • Work with stakeholders to define project scope, features and functions; manage approvals for scope changes
  • Build project charters to establish scope & approach, resource and budget estimates
  • Coordinate with workstream leads to compile resource estimates to achieve the workstream deliverables
• Governance and Communication
  • Ensure adherence to program governance, keeping program leadership and stakeholders informed
  • Collaborate with program leadership, and workstream leads to mitigate risks, issues, escalations (resource challenges, delays to delivery)
  • Facilitate program team meetings and business stakeholder meetings
• Execution and Integration
  • Partner with workstream leads, stakeholders and other teams members to deliver on scope, schedule, budget and quality
  • Develop and manage detailed project plans that outline all deliverables, activities and milestones required to successfully deliver the project
  • Identify, track and communicate issues, risks, decisions, and actions for the project; escalate to leadership as needed
  • Provide help needed by workstream team members to complete their assigned tasks
  • Identify and manage workstream dependencies and remove obstacles preventing workstream progress
  • Participate in weekly program planning, change control and risk review meetings
  • Ensures cross-functional coordination and alignment across all workstreams within the program
  • General day-to-day support to workstream leads
• Resource Management and Continuous Improvement
  • Develop and maintain a resource plan (program level, workstream level)
  • Identify opportunities for improvement, efficiencies and overall successful collaboration within the program

Benefits: It is recommended that employers include a general description of any health or compulsory benefits for compliance with Pay Transparency laws. **

Skills**

• Minimum 7 years' experience managing large multifaceted global projects, with a heavy focus on large scale software development implementations
• Previous project management experience must include full lifecycle software development and Agile/Scrum methodologies
• Demonstrated experience implementing ServiceNow platform, preferably GRC and CSM modules is a huge plus
• Working knowledge and experience with industry standards and best practices - PMI, ITIL, Agile Scrum (certifications a plus)
• Excellent written and verbal communication skills and strong cognitive ability especially with respect to understanding, documenting, and describing complex technical subjects
• Strong inter-personal skills in order to foster the development of high performance teams
• Creative thinker and problem solver, able to objectively and effectively guide complex problems to resolution
• Able to interface with all levels of the organization
• High proficiency in utilizing MS Project, as well as enterprise project and portfolio management tools (e.g. Clarizen, Planview, ServiceNow, Clarity, etc.)