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Salesforce Support Analyst - Full Remote- Contractor

Remote:

Full Remote

Experience:

Senior (5-10 years)

Work from:

Sri Lanka

Offer summary

Qualifications:

Bachelor’s degree in IT or related field, Fluent in English, 5+ years Salesforce exp., 3 yrs exp. Form Assembly & Conga Composer.

Key responsabilities:

Provide end-user support and system configurations
Create and update Conga reports and Form Assembly forms
Assist with requirements gathering and propose solutions based on platform features
Support data activities and ensure integrity through proper tools
Keep up to date with new Salesforce features and provide improvement recommendations

GoPro Consultancy Human Resources, Staffing & Recruiting Startup https://goproconsultancy.com/

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Job description

For an international organization in New York, we are urgently looking for a REMOTE Salesforce Support Analyst. Candidates need to be fluent in English. All positions are long-term. This position is open for contractors and employees.

Candidates need to be able to work 4-6 hours per day in the normal office hours of New York, US. Example 9 AM NY time equals 7:30 PM.

Tasks and responsibilities:

Work with an agile team to manage support activities for Salesforce, Conga Composer, and Form Assembly implementations;
Provide end-user support
Perform system configurations such as working with custom objects, triggers, and workflows.
Create and maintain Conga Reports;
Create and maintain Form Assembly forms/campaigns;
Create and maintain complete documentation for configuration specifications;
Assist with system maintenance;
Assist in the gathering of requirements, propose solutions and workarounds based on platform features and limitations;
Communicate technical solutions/concepts with trade-offs, risks, and benefits;
Support data activities including extracting, normalizing, mapping, and uploading data as required. Ensure data integrity through the appropriate use of de-duping and data loading tools;
Develop and conduct training sessions and update training materials;
Keep abreast with new Salesforce features and functionality and provide recommendations for process improvements;

Profile:

Bachelor’s degree in Information Technology/related field or equivalent professional experience is required;
Demonstrated Salesforce production support experience with attention to detail and track record of delivering against objectives;
+5 years of experience configuring and deploying Salesforce solutions;
3 years of experience in building forms and reports with Form Assembly and Conga Composer;
Knowledge of security and access control in Salesforce Lightning Enterprise Edition, project deployments, and environment management;
Fluent in English;

Interested

Please send your resume and motivation to apply@goproconsultancy.com.