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Subject Matter Expert (Windows)

72% Flex
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Philippines

Offer summary

Qualifications:

5+ years working as Windows Support/Administrator, Bachelor’s Degree in Computer Science or related field, Microsoft Certifications: MCDS, MCTA, MCSA.

Key responsabilities:

  • Evaluate customer's environment & create OS installations
  • Document technical issues & customer interactions
  • Update knowledge articles & diagnose problems
  • Investigate software errors & conduct system testing
  • Coordinate cross-functional customer support and maintenance
Five9 logo
Five9 Large https://www.Five9.com/
1001 - 5000 Employees
About Five9
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty.
See more Five9 offers

Job description

Logo Jobgether

Your missions

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

Subject Matter Expert (Windows)

Principal Duties and Essential Responsibilities:

  • Evaluate customer’s environment and create a scripted OS installation such as PowerShell, SCCM, and Group Policy deployment
  • Develop and maintain installation and configuration procedures and publish as Internal Knowledge article
  • Accurately document technical issues, escalations, and customer interactions
  • Updates Knowledge Articles (Internal/External)
  • Diagnoses problems accurately and works to find appropriate solutions in a timely manner
  • Investigate existing software to detect errors for software improvements
  • Proactively do trend analysis to offer preventative solutions and eliminate recurring problems.
  • Conduct software system testing for new products and provide feedback as necessary
  • Will be cognizant of all known service outages and will maintain awareness of all maintenance / software product changes that could impact customers.
  • Will work cross functionally in a customer facing capacity and coordinate with internal organizations with Five9.
  • Work within a 24x7x365 support environment.
  • Job requirements are subject to change based on management discretion.

Skill Requirements:

  • 5+ experience working as Windows Support/Administrator
  • Bachelor’s Degree in Computer Science, Information Technology, or any related field.
  • Microsoft Certified Desktop Specialist (MCDS)
  • Microsoft Certified Technology Associate (MCTA)
  • Microsoft Certified Server Associate (MCSA) (any windows server)
  • In-Depth Knowledge in Software deployment using SCCM
  • In-Depth Knowledge in PowerShell scripting
  • In-Depth Knowledge in Configuration Group Policy
  • In-Depth Knowledge in Active Directory
  • Knowledgeable in Virtual Desktop Environment

Company Benefits:

  • Company stocks
  • Annual merit increase based on performance
  • 15% night shift differential pay
  • Paid Leave with Cash Conversion
  • HMO with free dependents
  • Retirement Plan
  • Life Insurance
  •  While on work from home setup: Internet and meal allowance are provided
  • Employee Assistance Program for mental and social well-being
  • Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

#LI-MB1

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia. 

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Windows Group PolicyDeployment AutomationSCCMPowerShellActive DirectoryVirtual Desktop Infrastructure
Are you interested?

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