Salesforce Technical Lead (Service Cloud)

currently looking for a Salesforce Tech Lead. This person MUST have experience leading/mentoring junior Salesforce Developers in the past. This role is 100% remote, with no travel required.

Your Responsibilities Include:

• Design & document flexible, scalable, and robust state-of-the-art mobile architecture for Customer Relationship Management to meet the dynamic needs using Salesforce:
  • Sales Cloud
  • Service Cloud
  • Community Cloud
  • Marketing Cloud
• Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a solution
• Developing a data strategy and a conceptual data model for omnichannel experience
• Reviewing Data Models created by federated team and help at increasing their maturity
• Provide technical guidance to technical resources onshore and offshore
• Present architecture options and recommendations including configuration vs. customization
• Define and implement governing processes based on Salesforce best practices
  • Configuration Management
  • Change & Release Management leveraging Agile methodologies
  • Incident Management
• Understand the underlying Salesforce architecture and interfacing systems including:
  • SAP
  • Cloud integration tools
  • UI mashups
  • Single sign-on
  • Secure web services
  • EAI (Websphere)/ETL (Informatica)
• Conceptualize, present, and execute ideas with emphasis on serving as a technical lead on development projects with on-shore and off-shore components, or a team lead or architect across multiple software development projects or workstreams
• Serve as the bridge between the functional analysts and the technical developers to transform and develop new requirements into designs, development approaches and implementation
• Drive adoption of development methodology best practices across the COE
• Evangelize and facilitate the Salesforce platform and eco-system across the organization
• Identify problem areas (process and technical) and recommend solutions
  

What We're Looking For

• Bachelor's Degree in Computer Science or equivalent experience
• 8-10 years of progressive software development and/or tech lead experience
• 5+ years working with the Salesforce platform and multiple full lifecycle Salesforce implementations overseeing the technical direction, development and implementation including Apex, Lightning and LWC
• Salesforce Administrator and Developer Certifications required.
• Experience with Salesforce integration solutions, including SOAP API, REST API, services, and Bulk API.
• Experience with leading onshore and offshore technical teams
• Understanding of the software development lifecycle leveraging agile methodologies and the specific requirements for maintaining systems in a regulated environment
• Excellent analytical and problem solving skills
• Excellent verbal and written communication skills
• Mentors team members in technology, architecture and delivery of applications
• Successful teamwork experience and demonstrated leadership abilities are required
• Proven ability to transfer knowledge and stay aware of current trends and technical advancements
• Ability to articulate and present different points-of-views on various technologies
• Background supporting additional App Exchange integrations and packages preferred