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Salesforce Technical Lead (Service Cloud)

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Expert & Leadership (>10 years)
Work from: 
United States
Resource Informatics Group, Inc logo
Resource Informatics Group, Inc SME https://www.rigusinc.com/
51 - 200 Employees
About Resource Informatics Group, Inc
We are a staffing solutions and IT Solutions company that provides you with a platform to find the right fit for your desired job profile. The employment situation is constantly shifting with the changing times, and we are here to ensure that you gather the workforce that compliments your long-term goals. We understand the struggle of the search for talent that accommodates the skills and qualifications for specific profiles, one that blends in with the theme of your organization. We aim to be the best available source for young talent to find their dream jobs, by helping them narrowing down their options to the most suitable work profiles available in the market. At RIG, we consistently work towards creating the latest technology that may not only simplify your work process but also provides you with the most cost-effective solutions. We work hard to make sure that your business strives in the market to be on the top in your field.
See more Resource Informatics Group, Inc offers

Job description

currently looking for a Salesforce Tech Lead. This person MUST have experience leading/mentoring junior Salesforce Developers in the past. This role is 100% remote, with no travel required.

Your Responsibilities Include:

  • Design & document flexible, scalable, and robust state-of-the-art mobile architecture for Customer Relationship Management to meet the dynamic needs using Salesforce:
    • Sales Cloud
    • Service Cloud
    • Community Cloud
    • Marketing Cloud
  • Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a solution
  • Developing a data strategy and a conceptual data model for omnichannel experience
  • Reviewing Data Models created by federated team and help at increasing their maturity
  • Provide technical guidance to technical resources onshore and offshore
  • Present architecture options and recommendations including configuration vs. customization
  • Define and implement governing processes based on Salesforce best practices
    • Configuration Management
    • Change & Release Management leveraging Agile methodologies
    • Incident Management
  • Understand the underlying Salesforce architecture and interfacing systems including:
    • SAP
    • Cloud integration tools
    • UI mashups
    • Single sign-on
    • Secure web services
    • EAI (Websphere)/ETL (Informatica)
  • Conceptualize, present, and execute ideas with emphasis on serving as a technical lead on development projects with on-shore and off-shore components, or a team lead or architect across multiple software development projects or workstreams
  • Serve as the bridge between the functional analysts and the technical developers to transform and develop new requirements into designs, development approaches and implementation
  • Drive adoption of development methodology best practices across the COE
  • Evangelize and facilitate the Salesforce platform and eco-system across the organization
  • Identify problem areas (process and technical) and recommend solutions

What We're Looking For

  • Bachelor's Degree in Computer Science or equivalent experience
  • 8-10 years of progressive software development and/or tech lead experience
  • 5+ years working with the Salesforce platform and multiple full lifecycle Salesforce implementations overseeing the technical direction, development and implementation including Apex, Lightning and LWC
  • Salesforce Administrator and Developer Certifications required.
  • Experience with Salesforce integration solutions, including SOAP API, REST API, services, and Bulk API.
  • Experience with leading onshore and offshore technical teams
  • Understanding of the software development lifecycle leveraging agile methodologies and the specific requirements for maintaining systems in a regulated environment
  • Excellent analytical and problem solving skills
  • Excellent verbal and written communication skills
  • Mentors team members in technology, architecture and delivery of applications
  • Successful teamwork experience and demonstrated leadership abilities are required
  • Proven ability to transfer knowledge and stay aware of current trends and technical advancements
  • Ability to articulate and present different points-of-views on various technologies
  • Background supporting additional App Exchange integrations and packages preferred

Required profile

Experience

Level of experience: Expert & Leadership (>10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Public CloudSAP COPlatform Design And DevelopmentOracle Sales CloudOnline CommunicationSalesforce Service CloudSalesforce Marketing CloudInformaticaSalesforce

Other Skills

  • Non-Verbal Communication
  • Team Leadership
  • Teamwork
Are you interested?

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