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C2C Position - Servicenow Engineer with Discovery, CMDB and CSDM - REMOTE

Remote:

Full Remote

Work from:

United States

Resource Informatics Group, Inc SME https://www.rigusinc.com/

51 - 200 Employees

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Job description

- 12 months + contract
Manager notes:
VERY STRONG background with ServiceNow Discovery and Configuration Management(CMDB and CSDM)
I. need this person to have Admin certification in the San Diego release for both Discovery and Configuration Management. They need to have Azure and AWS and VM background experience because these are the platforms that they will be working in.
Please let me know if you can find this person for me."

Qualifications:
• ServiceNow experience a must.
• Bachelor's degree in Computer Science or related field of study preferred
• High technical aptitude required.
• Rapidly assess and learn innovative technology or technical functions.
• Documentation skills required. Word, Power Point, Excel
• Problem solving skills required.
• Must be innovative and develop solutions by effective use of available technologies.
• Need to be skilled in organizing, planning, time management, scheduling, documentation, and meeting deadlines.
• Data analysis and reporting skills required.
• Minimum of 5 years of data analysis and reporting using Excel and SQL required. Knowledge of Power BI a plus.
• How to use SharePoint knowledge a plus.
• Strong verbal and written communication skills to effectively communicate with business users and IT, and the ability to present solutions to all levels of associates.
• Must have attention to detail and be a self-starter with a curiosity mindset.
• Ability to be flexible and adaptable to work in strict deadlines with minimal supervision.

Responsibilities:
• Build relationships to effectively partner with IT departments in the development, implementation and maturity of process efficiency.
• Ensure all technology operations audit requests are completed correctly and on time.
• Facilitate governance meetings to ensure processes are being followed.
• Understand various ITSM processes, technologies, and data environments to help analyze and formulate solutions
• Design and build process efficiency and automation solutions
• Train users on process and automation efficiency enhancements and updates
• Assess risks and opportunities to design sound solutions, both elegant and sustainable, for business problems

Technical Lead will work in the Operations – Service Management Department and will be primarily responsible for the coordination and completion of audit related requests and governance activities associated with IT Technology Operations and Service Management processes. This role requires the ability to interact with the other departments within JM Family, drive tasks to completion, facilitate governance related meetings and create and maintain documentation for training purposes.

Primary Responsibilities:

• Build relationships to effectively partner with IT departments in the development, implementation and maturity of process efficiency.
• Ensure all technology operations audit requests are completed correctly and on time.
• Facilitate governance meetings to ensure processes are being followed.
• Understand various ITSM processes, technologies, and data environments to help analyze and formulate solutions
• Design and build process efficiency and automation solutions
• Train users on process and automation efficiency enhancements and updates
• Assess risks and opportunities to design sound solutions, both elegant and sustainable, for business problems

Requirement
• ServiceNow experience a must.
Bachelor's degree in Computer Science or related field of study preferred
• High technical aptitude required. Rapidly assess and learn innovative technology or technical functions.
• Documentation skills required. Word, Power Point, Excel
• Problem solving skills required. Must be innovative and develop solutions by effective use of available technologies.
• Need to be skilled in organizing, planning, time management, scheduling, documentation, and meeting deadlines.
• Data analysis and reporting skills required. Minimum of 5 years of data analysis and reporting using Excel and SQL required. Knowledge of Power BI a plus.
• How to use SharePoint knowledge a plus.
• Strong verbal and written communication skills to effectively communicate with business users and IT, and the ability to present solutions to all levels of associates.
• Must have attention to detail and be a self-starter with a curiosity mindset.
• Ability to be flexible and adaptable to work in strict deadlines with minimal supervision.