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Sr. Patient Contact Representative - Blended

Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Alpaca Audiology logo
Alpaca Audiology Health, Sport, Wellness & Fitness SME https://www.AlpacaAudiology.com
201 - 500 Employees
See more Alpaca Audiology offers

Job description

Alpaca Audiology is looking for an individual who has proficiently mastered every aspect of a Contact Center: Inbound, Outbound, Lead Generation, Social Media, and Retention.

Remote Position may be available with experience and background in field.

Responsibilities

  • Ability to gather information, schedule appointments, answer inquiries, and log call outcomes in multiple systems
  • Capacity to navigate through multiple computer applications with speed and accuracy in a fast-paced work environment
  • Ability to multi-task and prioritize tasks effectively and efficiently
  • Ability to source new opportunities through inbound/outbound lead follow-up and outbound cold calls
  • Ability to Respond to emails from patients/providers and communicate with prospective customers via chat and social media
  • Ability to support to all levels of management in all areas

Requirements

  • HS Diploma or higher.
  • Call center, customer service/sales experience.
  • Proficiency with technology/software applications.
  • Must be proficient in Excel.
  • Excellent verbal and written communications skills
  • Strong listening and presentation skills
  • Track record of over-achieving quota
  • Strong phone presence and experience making over 100 of calls per day
  • Experience working with a CRM and multiple systems
  • Ability to multi-task, prioritize, and manage time effectively
  • Self-Sufficient and passionate about success

 

 

 

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Verbal Communication Skills
  • Open Mindset
  • Microsoft Excel
  • Listening Skills
  • Multitasking

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