Technical Lead, Archival Systems (83157BR)

University Job Title

Technical Lead, Library **

Bargaining Unit**

None - Not included in the union (Yale Union Group) **

Time Type**

Full time **

Duration Type**

Regular **

Compensation Grade**

Administration & Operations **

Compensation Grade Profile**

Manager; Program Leader (25) **

Wage Ranges**

Click here to see our Wage Ranges **

Searchable Job Family**

Computing and Information Systems, Library **

Total # of hours to be worked:**

37.5 **

Work Week**

Standard (M-F equal number of hours per day) **

Work Location**

Outside of campus, within Connecticut **

Worksite Address**

221 Whitney Ave

New Haven, CT 06511 **

Work Model**

Remote **

Position Focus**

The Technical Lead for Archival Systems will provide customer service excellence by partnering with clients to administer, support, and train staff on library applications. This position will take ownership in guiding and managing the solutions used for library archival collections acquisition, access, discovery, and management. The Technical Lead will oversee, monitor, and administer enterprise services including the library archival management system, supporting applications, custom integrations, and other related services as directed.

The Technical Lead will maintain a broad and detailed mastery of these tools and the internal operations of the units served. The position will standardize and promote tools, processes, and best practices for using these platforms across the organization. The role will require a successful candidate to create sustainable relationships to provide consultative support to service user communities. The successful candidate will be technically adept, hands‐on, a self‐starter, passionate about technology, communicative, and collaborative. The position will work closely with a team of technical leads, engineers, librarian, and archivist experts to develop, implement, and support solutions. The Technical Lead is a Yale Library IT department member, reporting to the Associate Director of Client Services.

DEIA Commitment in Recruitment: Yale University Library serves a diverse staff, campus, local, and global community and is deeply committed to advancing its goals for equity, inclusion, and accessibility. This commitment is reflected in our mission, strategic directions, staff values, initiatives, and scholarly activity. To support our goals for staff recruitment, retention, and development, Yale Library invites applications from candidates who have a proven commitment or demonstrated success with supporting diversity and inclusion through their work, service, research, and/or teaching. **

Essential Duties**

• Assists in the development of technical and functional plans, strategies, and service goals; investigates new products and technologies; evaluates user needs and implements systems and solutions to best service the community; conducts evaluation and/or proof of concept work to better understand requirements and solution design; develops system documentation and procedures; develops training materials and end-user communications, and provides end-user training. 2. Oversees new and existing systems and services; manages and coordinates system upgrades, enhancements, new release installations, and special projects related to systems and services in functional areas. 3. Oversees, coordinates and monitors systems and services to ensure reliable performance, data integrity, and timely and accurate completion of jobs which include, but are not limited to; application administration and configuration, database loads, data extracts and transfers, the creation of database analysis and statistical reports. 4. Coordinates and assists in the creation of specifications for new programs and system enhancements related to core applications; establishes and administers project plans and schedules. 5. Transitions newly implemented systems to production status by coordinating, testing, documentation creation and training; establishes production schedules; manages related communication. 6. Consults with users and IT functions to diagnose and resolve complex problems; develops troubleshooting and problem resolution programs to ensure a high level of service and efficiency; influences and collaborates with end users and IT functions to maximize the delivery of service and efficiency. 7. Maintains a deep understanding of functional and domain knowledge pertaining to related technologies and services, as well as keeps abreast of industry trends. 8. Demonstrates a commitment to excellent service; ensures services meet established service standards; disseminates service metrics that demonstrate the value of the service to the institution. 9. May perform other duties as assigned.

Required Education And Experience

Bachelor's Degree in a relevant technical field and a minimum of four years of related technical experience or an equivalent combination of education and experience. **

Required Skill/Ability 1**

Excellent customer service skills, flexibility, and a strong commitment to accessibility, innovation, creativity, and excellence. Proven ability to provide customer satisfaction, needs, and confidence in services. **

Required Skill/Ability 2**

Demonstrated business systems analysis and project management skills. Ability to assess requirements, matching technology to user needs. **

Required Skill/Ability 3**

Demonstrated ability to use and support library systems to meet operational needs. Ability to evaluate and adopt new tools and functionality as platforms evolve. **

Required Skill/Ability 4**

Demonstrated ability creating and maintaining user documentation. Developing, conducting, and assessing user training. **

Required Skill/Ability 5**

Strong analytical, organizational, and facilitation skills. Excellent oral and written communication skills. **

Preferred Education, Experience And Skills**

Experience with modern, SaaS-based library/archival systems. Familiarity with common computing languages including scripting languages, e.g., shell and Python, data query languages, e.g., SQL, and programming languages including Ruby/JRuby, JavaScript. Familiarity with software development tools $ techniques. Familiarity with Unicode and data standards for representing library information. **

Drug Screen**

No **

Health Screening**

No **

Background Check Requirements**

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website. **

COVID-19 Vaccine Requirement**

Required

The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here:

https://covid19.yale.edu/health-guidelines **

Posting Disclaimer**

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments. **

EEO Statement**

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA). **

Note**

Yale University is a tobacco-free campus