This is a remote position.
This is a remote position.
Company Mission:
Our mission is to reduce the cost of capital across the world.
About the Client:
We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much lower APRs to consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance (Nubank, Goldman Sachs,
Square, Carta, SoFi) executives. Our Seed round was led by Max Levchin, and our Series A by Founders Fund - with participation in both rounds by Sequoia, NYCA, and others.
Our work involves building the world’s first completely autonomous asset-securing process, world-class risk models for underwriting, and an incredibly smooth & efficient product experience for consumers to apply, activate, and manage their credit cards.
We’re looking for detail-oriented, driven, and empathetic customer experience managers who want to work with intelligent, motivated, intense, and interesting people to provide people who are applying and people who have received the Aven card with an extraordinary experience.
Cultural Values:
1. Depth and rigor of thought - we try to be rigorous in our thinking & dive into the details.
2. Minimalist - we are spartan in our design, in our code, and even in our processes.
3. Speed of execution - we move fast & value decisiveness. We think speed drives quality.
B. ABOUT THE ROLE
Responsibilities
Works on assigned special projects which involves business segments, and departments within the company
Generate project plans including objectives, activities, and deadlines within the limitations of company policy and legal guidelines
Sets and tracks project milestones; manages and accounts for unforeseen delays, then realigns schedules and expectations as needed.
Executes strategic initiatives, and as necessary drive ongoing operational excellence improvement projects across the organization (including process and technology implementation)
Deliberate with managers, associates, customers, and third parties as needed to complete projects
Collaborate with the leadership team to outline business requirements and define project roll-out strategies.
Identify operational areas and processes that need improvement
Assist with the Recruitment process
Collects, analyzes, and summarizes information and trends as needed to prepare project status reports.
Performs other duties as allocated
Requirements
Prior experience connected to the Loan and Mortgage industry is required.
Superb Interpersonal, collaboration and problem-solving skills.
Fluency, clarity and good diction in English
Proficiency, speed, and accuracy in written communication.
Professional and leadership qualities
Ability to maintain confidentiality
Great Multitasking skills, detail Oriented, organizational skills & time management abilities
Above average working knowledge in MS Excel
Experience in using and task management tooling is required (Asana experience is preferred)
Flexibility to work US Pacific time 10 AM to 7 PM (with a 1-hour break time in between)
Location: HQ - Burlingame, CA (San Francisco Bay Area). Remote work - Rest of US, Philippines
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