Financial Markets Systems and Application Support Technician

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.  Come join the excellence!

Overview

TNS is Looking for a motivated and customer-oriented system and customer support technician to join the exciting world of global financial markets

Join our dynamic team as systems and application support technician, where you'll engage in supporting and troubleshooting a diverse range of issues for Transaction Network Services clients. This role demands a comprehensive understanding of Linux, Networking, Market Data Infrastructures, financial markets, and client integration. Your key responsibilities will include identifying the root causes of incidents, leading triage meetings, and advising clients on optimal solutions.

In the ever-evolving landscape of technology, you will be expected to continuously enhance your skills through on-the-job training in new software, monitoring tools, and market data infrastructures. Collaboration with colleagues is crucial for expanding and automating daily tasks and for advancing our client monitoring capabilities. Prompt and effective client communication is essential; thus, meticulous documentation of your work is imperative to expedite resolutions for recurring issues and improve overall service efficiency.

Responsibilities

Job Description: (including but not limited to)

• Utilize event management systems for ongoing monitoring of performance, availability and pre-failure alerting taking appropriate actions in response to alerts.
• Manage and resolve assigned service incident tickets, following incident management process and procedure.
• Support customer incident management bridges and calls.
• Support Major Incident Management and fault resolution.
• Support Problem Management and root cause analysis.
• Perform Linux administration on market data systems as directed (TREP, Bloomberg, SOLACE, OneTick, DACS, EMRS, ZABBIX, etc.).
• 3+ years experience in a technical operations support role.
• Strong understanding of Unix, Linux - Red Hat / CentOS, etc.
• Hands on experience with cloud and storage technologies
• Network Operational experience – strong understanding of TCP/IP,Multicast, Routing
• Ability to write / understand scripts- csh/ksh/perl/python/php
• Support clients’ Market Data Permissions Systems and Data Permissions Change processes.
• Undertake routine maintenance activities for internal systems.
• Support the creation of routine status reports.
• Participate in new client system builds.
• Production and maintenance of systems documentation.
• Support Disaster Recovery planning and testing.
• Assist with project planning and implementation.
• Work as part of a global team that provides 24x7 coverage on a rotation basis, hence must be available for shift work.

Qualifications

Requirements:

• Computer Science / applicable degree, or equivalent work experience is preferred.
• Good understanding of Networking.
• Good understanding of system infrastructure, hardware and operating systems.
• Good understanding of Datacenter environments.
• Excellent communicator, able to communicate with clients, team member and internal stakeholders.
• Solid time management skills
• Self-starter with a drive to develop own skills and knowledge, ensuring that system, hardware and application knowledge is up to date.
• Life-long learner with desire to attend regular training sessions and develop.
• Team player with good attention to detail.
• Worked with Tick databases technology and content providers
• MQ
• Solace

Ideally you will also possess the following but not essential:

• Experience in a financial industry support role, preferably with a Financial Markets managed service provider or independent software vendor.
• Understanding of Financial Markets (Equity, Futures, Options).

Basic knowledge of exchange market data and order routing protocols.

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.