Management Level
F
Main Purpose of Job
This is a fantastic opportunity for a candidate with an excellent technical knowledge of pensions to join our teams working remotely from home. You will be working with clients and the administration team on a day to day basis to provide specialist expert guidance.
Our Operations teams must deliver a service to our clients that is in line with strict client contractual and regulatory requirements, as well as protecting the commercial interests of EQ. Our client base is varied and includes Financial Services, Large Corporate and Public and Third Sector clients, and through leveraging technology and innovation, Operations must deliver an excellent service across our diverse client base.
Core Duties/Responsibilities
The successful candidate will be responsible for the following:
- Acting as a focal point for all the technical queries
- Compliance with scheme rules, industry regulations and pensions legislation
- Provide expert advice and guidance
- Assessment of complex technical pensions issues and provide specialist expertise to team members.
- Contributes to the design and development of new approaches and solutions in line with business and/or client needs.
- Establishes processes for managing and administering sufficient quality controls.
- Application of established processes to ensure quality of calculations and external communications is protected.
- Responsibility for production of technically sound processes and procedures.
- Transfer skills to other team members.
- Build relationships with customers.
- Provides expert guidance and coaching to team members.
- Collates and analyses data to produce solutions.
- Support the translation of quality objectives to team members.
- Maintain an awareness of other business activities and work flexibly across other departments.
- Represent EQ at technical working groups and forums.
- Service improvement and efficiency identification.
- Quality checking of work carried out by the administration team.
- Ad-hoc activities as determined by Operational Manager.
Skills, Knowledge & Experience
The successful candidate will demonstrate the following experience skills and behaviours:
Core Competencies
- Excellent written and communication skills.
- Excellent Microsoft Office skills
- Full understanding of scheme rules, industry regulations and pension legislation.
- Translation of scheme rules, industry regulations and pension legislation.
- Ability to develop strong working relationships.
- Thorough, consistent and effective approach to quality of pension related projects and bulk tasks.
- Implementation and ongoing compliance with quality requirements
- Delivery of solutions which can flexibly accommodate changing business and technical requirements.
- Provide recommendations and manage implementation of agreed solutions with quality monitoring controls.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
