The Global Service Engineer (GSE)
will be a member of a Central 24x7 Remote Support Technical team dedicated to a specific customer this be based in an IPC office working as part of a team on a shift rotation working on average 40 hours per week. The shifts will follow the sun model (APAC working hours ideally will be from 5 AM to 7 PM Malaysia / Singapore time), as well as the days of the week assigned. The Global Services Engineer role is critical to the success of the organization. This is a high-pressure, fast-paced environment that may cause additional work-related stress due to:
The GSE will be responsible for responding to service calls, managing Incident and Service Request tickets, escalating Problem tickets, monitoring the technical environment, and performing regular checks to validate the stability of systems. The goal is to ensure stable service is provided to IPCs end users and ensure adherence to our contractual Service Level Agreements (SLAs). The position will be based in our Kuala Lumpur Office and report directly to the Central Services Technical Manager for the Managed Services engagement.
Technical Responsibilities:
System Administration:
Requirements:
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