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ServiceNow Tech Lead

Remote: 
Full Remote
Work from: 
Florida (USA)
Resource Informatics Group, Inc logo
Resource Informatics Group, Inc SME https://www.rigusinc.com/
51 - 200 Employees
About Resource Informatics Group, Inc
We are a staffing solutions and IT Solutions company that provides you with a platform to find the right fit for your desired job profile. The employment situation is constantly shifting with the changing times, and we are here to ensure that you gather the workforce that compliments your long-term goals. We understand the struggle of the search for talent that accommodates the skills and qualifications for specific profiles, one that blends in with the theme of your organization. We aim to be the best available source for young talent to find their dream jobs, by helping them narrowing down their options to the most suitable work profiles available in the market. At RIG, we consistently work towards creating the latest technology that may not only simplify your work process but also provides you with the most cost-effective solutions. We work hard to make sure that your business strives in the market to be on the top in your field.
See more Resource Informatics Group, Inc offers

Job description

Technical Lead will work in the Operations â€" Service Management Department and will be primarily responsible for the coordination and completion of audit related requests and governance activities associated with IT Technology Operations and Service Management processes. This role requires the ability to interact with the other departments within JM Family, drive tasks to completion, facilitate governance related meetings and create and maintain documentation for training purposes.

Primary Responsibilities:

• Build relationships to effectively partner with IT departments in the development, implementation and maturity of process efficiency.
• Ensure all technology operations audit requests are completed correctly and on time.
• Facilitate governance meetings to ensure processes are being followed.
• Understand various ITSM processes, technologies, and data environments to help analyze and formulate solutions
• Design and build process efficiency and automation solutions
• Train users on process and automation efficiency enhancements and updates
• Assess risks and opportunities to design sound solutions, both elegant and sustainable, for business problems

Requirement
• ServiceNow experience a must.
Bachelor’s degree in Computer Science or related field of study preferred
• High technical aptitude required. Rapidly assess and learn innovative technology or technical functions.
• Documentation skills required. Word, Power Point, Excel
• Problem solving skills required. Must be innovative and develop solutions by effective use of available technologies.
• Need to be skilled in organizing, planning, time management, scheduling, documentation, and meeting deadlines.
• Data analysis and reporting skills required. Minimum of 5 years of data analysis and reporting using Excel and SQL required. Knowledge of Power BI a plus.
• How to use SharePoint knowledge a plus.
• Strong verbal and written communication skills to effectively communicate with business users and IT, and the ability to present solutions to all levels of associates.
• Must have attention to detail and be a self-starter with a curiosity mindset.
• Ability to be flexible and adaptable to work in strict deadlines with minimal supervision.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Internal DocumentationSQL (Programming Language)Data AnalysisMicrosoft SharePointPower BIServiceNow

Other Skills

  • Adaptability
  • Problem Solving
  • Communication
  • Open Mindset
  • Microsoft Excel
  • Detail Oriented
  • Teamwork
Are you interested?

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