Remote Pharmacy Coordinator, Central Clinical Support (R)

The primary purpose of the pharmacy coordinator, Central Clinical Support is to assist the Pharmacists and Manager(s) with serving customers and maintaining the department. The incumbent is also required to perform all tasks in a safe manner consistent with corporate policies and state and federal laws. The incumbent is also required to perform all tasks in observance of Rite Aid’s brand and strategy and adhere to our core values and service attributes. **

Essential Duties And Responsibilities**

The associate is responsible for the functions below, in addition to other duties as assigned:

• Perform outbound “Needs Refill” (or similar) TIP calls or CMR preparation under supervision of pharmacist.
• Assist with customer outreach calls (vaccine reminders, messaging and predictive refill programs) under supervision of pharmacist
• Assist with administrative tasks (call counts, chat counts, MTM billing reports).
• Screen chats from website and mobile app, and transfer to a pharmacist for clinical issues
• Perform all functions and duties of central clinical support center to ensure prompt service by screening internal and external customer calls for clinical issues.

Education and/or Experience

• H.S. Diploma or General Education Degree (GED) required.

Certificates, Licenses, and/or Registrations

• Other, Certified Pharmacy Technician certification, preferred

Pay range

The typical starting pay range for this position is between $13.90 - $19.11 per hour, although wages can very based on experience and geography.