Sr. Manager, Marketing & Sales Support

Who are we?

Our passion for coffee makes SEB Professional North America a growing company!

We are in the professional coffee machine business managing three leading global brands: Schaerer, WMF, and Wilbur Curtis.

You can find our coffee machines in convenience stores, hotels, and restaurants worldwide. Chances are you have enjoyed a cup of coffee brewed by one of our products during your morning coffee run at McDonald’s, Dunkin Donuts, Starbucks, or Tim Hortons.

SEB Professional is a subsidiary of Groupe SEB, a large French consortium and the world’s largest manufacturer of cookware in more than 150 countries, with 33,000 employees and over €8,1 b in sales annually. Notable brand names associated are Tefal, T-Fal, Krups, Lagostina, Rowenta, Moulinex, SUPOR, Arno, Emsa, All-Clad. Our Company operates in the Professional Coffee Machine division.

Salary: $100,000 - $125,000 DOE

What you’ll do:

We are seeking an experienced and motivated Sr. Manager of Operational Marketing and Sales Support to lead our marketing efforts, sales processes, & market analytics.  This role will be responsible for managing a team of 4-6 operational marketing and sales support specialists, focusing on driving operational excellence, optimizing sales processes, and providing essential support to our outside sales representatives and engineers. The ideal candidate is a skilled leader with a strong background in marketing operations, sales support, and team management.

Key Responsibilities:

Operational Marketing Strategy:

• Collaborate with the strategic marketing team to develop and implement operational marketing strategies that align with sales objectives, driving brand visibility and customer engagement.
• Oversee the creation and maintenance of marketing materials to support the sales team, including online marketing.

Sales Support and Process Optimization:

• Manage the creation of sales proposals, quotes, and contracts, ensuring accuracy and adherence to company guidelines.
• Identify opportunities to streamline and enhance sales processes, working closely with cross-functional teams to implement improvements.

Team Management:

• Lead and supervise a team of operational marketing and sales support specialists, providing guidance, coaching, and fostering a collaborative team environment.
• Set performance objectives, KPIs, and conduct regular performance evaluations for team members.

Analysis and Reporting:

• Monitor sales performance metrics, collect sales demand and forecast, providing strategic recommendations for growth and improvement.
• Prepare regular reports on team achievements, challenges, and opportunities for senior leadership.

Collaboration and Communication:

• Serve as a key liaison between the outside sales team and other functions (e.g., Operations and Finance), ensuring effective communication, alignment, and coordination of activities.
• Collaborate with IT and CRM teams to optimize systems and tools used by the sales team.

Training and Development:

• Provide training, guidance, and support to sales team members on marketing materials, tools, and processes.
• Lead the onboarding of new sales team members, facilitating a smooth transition and integration.

What you need to be successful in the role:

• Bachelor's degree in Marketing, Business, or a related field; relevant certifications are a plus.
• Proven experience in marketing operations, sales support, or related roles, with 4+ years of managerial experience.
• Strong understanding of sales processes, CRM systems, and marketing strategies.
• Excellent leadership, communication, and interpersonal skills.
• Analytical mindset with the ability to identify and implement process improvements.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and CRM software.
• Salesforce and SAP knowledge is a plus.
• Technical acumen or ability to understand and support complex product offerings.
• Strong organizational skills and ability to manage a small team in a dynamic environment.

Physical Requirements:

• Standing, Walking
• Ability to Lift up to 50 lbs

Overview:

• Type of employment: Full time – Exempt
• Workplace type: Hybrid, Irvine, CA (3 days on-site, 2 days remote)

Why SEB Professional North America?

Whether working remotely, in one of our offices, or flexing between the two, we offer a number of benefits and perks to support you and your family. Please ask your recruiter for additional details regarding our benefits.

• Health insurance – Generous Employer Contribution
• Competitive 401(K) program w/ Company match up to 5%
• On-site Gym
• Vision & Dental Insurance
• Life insurance
• 12 Paid Holidays – Ask about our “4-day” Holiday weekends!
• Other voluntary benefits and discounts programs

Equal Employment Opportunity (EEO)

SEB Professional is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please see OFCCP Equal Employment.