Job purpose:
The primary responsibility of the TS Implementation Engineer is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLA). They perform configurations, action installations and attend to break/fix events.
Responsible for setup and installation of technical systems, applications, or process designs for clients purchased or outsourced technology and business process solutions. Works directly with client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely.
The primary responsibility of the TS Implementation Engineer is to provide technical support to clients. This includes remotely supporting clients within service level agreements (SLAs), to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management. The TS Implementation Engineer is involved in more complex environments for installation, configuration and fault management.
Key Roles and Responsibilities:
Required Experience:
Knowledge, Skills and Attributes:
Qualifications and Certifications:
Oracle
S&P Global
Makersite
Dedalus
Thermo Fisher Scientific