Demand Planning - Team Lead

Job description:

• Integrated Business Planning (IBP)
  Drive the Integrated Business Planning (IBP) process maturity
• Facilitate Demand Management Review (DMR) preparation and meetings
  Ensure alignment between target and unconstrained demand plans
• Facilitate gap-closing proposals
• Oversee the approval/escalation process for integrated reconciliation among Commercial teams, Supply Planning, and Finance
• Demand Planning: Demand Forecasting Leadership, Alignment with Business Plan, Data Management and Model Selection, Analysis and Continuous Improvement
• Integration and Tool Implementation: Inventory and Supply Chain Optimization
• Customer Service/ Customer Operations: Oversee and troubleshoot all aspects of customer service, ensuring quality improvements and addressing process and procedure issues.
• Define and implement new processes for customer service representatives, aiming for efficiency improvements, and collaborate with Sales Managers for overall process enhancements.
• Execute market-oriented and project-related activities to actively support business objectives, while supervising order processing and product distribution to enhance customer satisfaction.

Job requirements:

• Degree in Supply Chain, Engineering, Business Administration or Science.
• Preferably 5 years working experience in Demand Planning /Demand Management in an international environment.
• APICS Certified will be an advantage
• Analytical, can work independently & self-driven,
• Adept at troubleshooting and possess excellent multitasking skills; and demonstrates effective decision-making capabilities.
• Effective in prioritizing and coordinating different requirements to ensure customer satisfaction and solid end to end delivery.
• Possesses excellent communication and interpersonal skills, demonstrating an ability to effectively engage with both internal and external stakeholders, ensuring clear and meaningful interactions.
• Strong ability to operate with a highly diverse cultural customer / team groups and able to build and maintain strong relationships from a remote position.
• Proficient in MS Office, especially Powerpoint and Excel
• Familiar with SAP will be a bonus.