Job Description
KLDiscovery, a leading global provider of electronic discovery, information governance and data recovery services, is currently seeking a Senior Project Manager to join KLD’s dedicated Antitrust/Second Request team.
The position is responsible for the overall client experience which includes effectively managing the schedule, scope and cost of a project while maintaining a high level of quality and achieving client goals and project success.
Second Request Project Managers are responsible for meeting with the client to determine requirements, consulting with the client on best practices and workflow and submitting the requirements into the workflow system in preparation of client delivery. Further, the Project Manager is responsible for tracking progress internally to ensure timelines are satisfied.
Project Managers are responsible for managing the client’s expectations, advocating for their needs internally, and communicating progress to the client, delivering on all promises and ultimately, ensure their satisfaction with all services rendered.
Remote, work from home opportunity. **
Responsibilities**
- Setting up Initial meetings to determine scope of matter specific to Second Request.
- Determine format of the project and agencies involved.
- Working fast paced deadlines and setting appropriate expectations internally.
- Working closely with collections teams on complex collections.
- Conduct and participate in Custodian Interviews.
- Partner with Review Manager to ensure all review workstreams are satisfied.
- Partner with eDiscovery Technologist to ensure all Predictive Coding is appropriately applied.
- Detailed tracking of all data processes from collection to production with thorough and complete reconciliation per company SOP to ensure all data is appropriately accounted for.
- Knowing and understanding requirements for specific regulatory agencies including, but not limited to, the DOJ, FTC, CCB, and EU.
- Deduplication
- Predictive coding
- Advanced analytics
- Keyword
- Production Specifications
- Follow outlined Standard Operation Procedures as outlined.
- Consult with and advise Clients through the scope of their case regarding eDiscovery workflows, project planning, database setup, etc. consistent with industry best practices and standards.
- Proactively plan the workflow/requirements of each project with the client to ensure that the client’s expectations are fully understood and achieved.
- Gather requirements from the client and passing the same on to Operations via a work order.
- Manage the client’s expectations by providing routine detailed status updates and reporting.
- Consistently deliver proactive communication with clients and serve as point of escalation when client issues arise.
- Submit the requirements into the workflow system.
- Track progress internally to ensure timelines and budget management are satisfied.
- Serve as client advocate to champion the client’s needs internally to ensure that deadlines, project scope and expectations are understood.
- Provide updates on progress regularly as deemed appropriate during the client kick off meeting.
- Identify, address and document new internal processes to gain efficiencies or better client effectiveness.
- Communicate work instructions and client requirements in a clear and concise manner internally to Operations.
- Provide guidance, instruction and work direction for active projects to Operations as needed.
- Demonstrate and present KLDiscovery solutions to existing and prospective clients.
- On-site client visits as required.
- Maintain a general understanding of our industry and trends and a thorough understanding of all company products and services and technologies.
- Obtain a working knowledge of the companies hosted review products.
- Drives overall client satisfaction through effective coordination and communication of client deliverables.
- Works with clients to establish best practices which meet their needs and address any prioritization issues that may arise.
Qualifications
- Bachelor’s Degree preferred or equivalent combination of education and experience.
- 4 plus years of project management, consulting, litigation support or paralegal experience in a top-tier law firm, consulting practice, or vendor.
- Must be proficient with the Microsoft office Suite, with a particular emphasis on Excel, Word, and Power Point.
- Candidate must have a deep understanding of eDiscovery and the litigation support industry, with specific experience successfully managing antitrust or other regulatory matters.
- Demonstrated success in the management of multiple simultaneous projects.
- Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements.
- Problem-solving, analytical, and organization skills.
- Excellent written and oral communication skills.
- Must be able to work independently and as part of a team.
- A solid understanding of database design and management, data processing activities and legal document review requirements.
This position does not qualify for VISA sponsorship. **
Why You will Love Working for KLD**
At KLD we invest in employees and their families by placing their wellbeing first. We offer competitive total compensation that includes base pay, bonus potential, inclusive benefits, wellness programs, and perks. We use market and industry data to inform pay decisions while considering geography and labor markets, individual experience, and business needs. Individual compensation will vary, although a reasonable estimate of the current annualized base pay range for this position is $125,000 to $150,000.
- This position is 100% remote and we offer a high-performance laptop computer, options for wireless headset or external speaker, up to two 24" 2K monitors, and a mobile phone for business use.
- Generous paid time off, that offers various time off options to help employees maintain a work-life balance, such as vacation, paid sick leave, parental leave, paid jury leave and more!
- Comprehensive health, dental, vision and supplemental benefits package that includes life insurance, short- and long-term disability, to promote the health of our employees.
- Remote-friendly, flexible working culture, where you can apply to work from a number of global locations.
- A focus on continuous professional development through various training and education reimbursement programs.
- A diverse and inclusive workplace where we all learn, grow, and achieve the greatest heights…together.
- A surrounding team of mission-driven individuals who genuinely love what they do.
- Equity incentives and company bonus programs; that way, we all share in the success of KLDiscovery.
- Free, fun, interactive and incentivized global wellness program that promotes the wellbeing of our employees plus offers a wide range of perks and discounts!
- FREE Employee Assistance Program (EAP) because we all could use a little help and support every now and then.
- 401(k) with employer match to help our employees achieve financial success.
- KLD supports the communities where our employees live and offers a paid community service day for employees to volunteer with what resonates with them.
- To keep our furry, 4-legged family members healthy, KLD employees can opt in for Pet Insurance.
Our Cultural Values
Entrepreneurs At Heart, We Are a Customer First Team Sharing One Goal And One Vision. We Seek Team Members Who Are
- Humble - No one is above another; we all work together to meet our clients’ needs and we acknowledge our own weaknesses.
- Hungry - We all are driven internally to be successful and to continually expand our contribution and impact.
- Smart - We use emotional intelligence when working with one another and with clients.
Our culture shapes our actions, our products, and the relationships we forge with our customers. **
Who We Are**
KLDiscovery provides technology-enabled services and software to help law firms, corporations, government agencies and consumers solve complex data challenges. The company, with offices in 26 locations across 17 countries, is a global leader in delivering best-in-class eDiscovery, information governance and data recovery solutions to support the litigation, regulatory compliance, internal investigation and data recovery and management needs of our clients.
Serving clients for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack Data Recovery business, KLDiscovery delivers world-class data recovery, email extraction and restoration, data destruction and tape management.
KLDiscovery has been recognized as one of the fastest growing companies in North America by both Inc. Magazine (Inc. 5000) and Deloitte (Deloitte’s Technology Fast 500) and CEO Chris Weiler has been honored as a past Ernst & Young Entrepreneur of the Year™. Additionally, KLDiscovery is an Orange-level Relativity Best in Service Partner, a Relativity Premium Hosting Partner and maintains ISO/IEC 27001 Certified data centers.
KLDiscovery is an Equal Opportunity Employer. **
Texas PI# A04094801**
