<apply by 2/9> Director of Training & Support

Position : Director of Training & Support, National Program Team (Remote)Position Type: Internal-ExternalFLSA Classification: ExemptReports to: Danny Mason, Senior Director of Training & SupportStart date: April 2024Location: Preferred within a OneGoal region: Atlanta, GA; Chicago, IL; Houston, TX; Boston, MA; New York City, NY; Bay Area, CA, but flexible within the following states only : California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Texas, Virginia, Washington D.C.Application Deadline: February 9, 2024Salary Range: $71,000-78,000 is the hiring salary range (i.e. the range a candidate would be offered to start). Please note: OneGoal aligns salaries to Cost of Labor, so the actual salary offered would be dependent on the Cost of Labor in the candidate’s living location.

About OneGoalOneGoal transforms postsecondary advising and support so that every student can define their own future. Together with our partners, we’re building a movement to close the opportunity gap. We work side-by-side with partner schools and districts to build their knowledge and capacity. The result is more equitable and effective support for all students. Our unique approach, honed over 15 years, prioritizes strong human relationships. And it’s proven to deliver real student impact. 81% of OneGoal high school graduates enroll in a postsecondary institution, and 73% of those students persist one year after high school graduation. An independent study by the University of Chicago found that OneGoal students are about 40% more likely to earn their postsecondary degrees than students from similar backgrounds. We are looking for individuals to join us in our pursuit of equity.

The PersonThe Training and Support team develops and delivers services and resources to continuously bridge the gap of our imagined vision and the real challenges in our communities inclusive of training and real-time support to ensure regions are able to successfully operationalize the implementation of our products to support Fellows to both enroll and successfully complete their individual postsecondary pathways.

You will do this by:

Collaborating in the design and creation of the Training & Support Team’s FY25 and beyond vision, direction, systems, and processes. (50%) - Design + facilitate a third of sessions for 3-day training series, in collaboration with the Training + Support team, twice a year. - Refine and iterate over ‘ turn-key’ training and asynchronous learning modules for Staff + PDs based on experience data and collaboration with Regional staff. - In partnership with SD, Training + Support, collaborate on the overall vision for Staff training and support and refine the differentiation strategies. - Assist and support new staff onboarding experience and/or how we leverage technology for Blended Learning. - Participate in either Flagship Product Squad working group.

Collaborating and supporting two regional teams’ continued implementation and codification of the program model to ensure alignment and fidelity with Flagship implementation. (40%) - Collaborate and directly support program implementation for at least 2 Regional Program Teams through Regional Push-ins and ad hoc support requests. - Co-develops and leads a support strategy that supports organizational implementation fidelity. - Participates in quarterly improvement cycles led by the SD, Training and Support. - Leverages and differentiates regional engagement with online learning opportunities based on their implementation and outcome data. - Continually works towards improving the quality of support to increase Regional feedback indicators on a quarterly basis. - Ensure regular user proximity is central to how you function (inclusive of staff, Program Directors and Fellows) by conducting at least 2 user observation cycles to remain proximate to our end users (e.g. PDCs, Classrooms)

Strengthening the OneGoal Community (10%) - Work to achieve meaningful outcomes, contribute to building a strong team and culture and commit to your own learning + development aligned to our Core Values. - Participates in sprints as the Training + Support team designs its short and long-term strategies - Participates, facilitates and supports the team in developing new internal processes including OKRs, Asana, and the adoption of new frameworks - Shares and creates relationships with Program Design team members

Qualifications: - Lived experience of the Fellows we serve (Preferred) - 3+ years experience in secondary or postsecondary education space with demonstrated evidence of results (Required) - 3+ years of prior experience with leading program design, development, or implementation (Required) - 3+ years of leading the codification and continuous improvement of adult learning programs/strategies, preferably with a focus on the postsecondary sector. - 3+ years of technology-based learning strategies (Canvas LMS and web-based tools). - Knowledge of and experience with postsecondary systems and structures [eg. FASFAs, common application, etc.] (Required) - Expertise with user-centered design principles and practices (Strongly Preferred) - Ability to travel, on average, 3-4 days per month (Required)

This position requires that the employee be fully vaccinated for COVID-19 on or before the start date. Consistent with applicable laws, OneGoal will provide reasonable accommodations for otherwise qualified employees and prospective employees with a disability (as defined by applicable law) or sincerely-held religious beliefs, provided that such accommodation would not result in an undue hardship on OneGoal.

Thinking Of Applying?Research shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. If you are excited about the role and see connection with what we are looking for, but don’t meet every single requirement, we’d encourage you to apply anyway. Please click on the blue "Apply" button above to complete an application.

Our TeamGuided by a clear set of core values and beliefs, you will join an impressive group of more than 200 OneGoal staff across the country who believe in the untapped potential within students. The OneGoal team challenges themselves and others to regularly ask, “Is there a better way?” You believe in an inclusive and culturally competent society and the essence of our commitment to diversity and inclusion. We believe that in order to create the change we seek, each person we hire brings a remarkable and diverse set of experiences, skills and characteristics that individually and collectively, will contribute to the radical change needed to move us towards a more equitable and just nation.

The Tangible GoodOneGoal offers competitive compensation based on the market for nonprofits our size. Our benefits package* includes: over eight weeks of paid time off (or 43 business days), between vacation days, wellness time, and holidays; paid medical or parental leaves should you have need; medical, dental, vision, short-term and long-term disability, and life insurance; as well as a 401(k) with a 3% match.

We believe in compensating staff members fairly in relation to each other, their qualifications, and their impact on behalf of the organization, and take internal and external equity seriously. Given our commitment to equity, OneGoal does not negotiate salary offers; instead each salary offer is determined carefully using external and internal benchmarking. You will have an opportunity to discuss salary in more detail after you begin the hiring process.

*OneGoal reserves the right to change benefits at anytime according to business need. If you require a reasonable accommodation to submit an application or to participate in the application or interview process, please reach out to our Human Assets Team to request an accommodation. Our Human Assets Team can be contacted at 773-321-2630 or HumanAssets@onegoalgraduation.org.

OneGoal is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of actual or perceived sex, race, color, ancestry, citizenship, ethnicity, national origin, religion, age, disability (mental or physical), sexual orientation, gender identity or expression, marital status, pregnancy, breastfeeding or related medical condition, parenthood, genetic characteristic or information, military or veteran status, marital status, or any other characteristic protected under federal, state, or local law.